Customer Service Data Entry
Resume:
Joanne E Matczak
********@*****.*** 814-***-**** 1059 E 27th Street Erie, PA 16504
Objective
My objective is to obtain full-time employment in an office environment.
Qualifications
I am proficient in: Windows Applications, Excel, Work, Outlook; Oral and Business Communications; Accounting; Data Entry; Time Management; Handling multiple phone lines; Appointment Setting; and QuickBooks. I know how to prioritize and multitask. I pride myself on being able to learn things quickly, problem solving, detail oriented and organized, as well as a team player.
Education
Erie Business Center 1998-2000
Secretarial Science – Executive Administrative Assistant – Graduated April 17, 2000
Two-year Degree in Specialized Business
One-year Diploma in Office Transcription
3.68 GPA
Experience
August 30, 2015 – January 2025 – Business closed permanently December 13, 2024
Hansens Errand Service
Office Manager – Dispatch
Responsible for all scheduling of appointments from multiple portals, incoming and outgoing calls, dispatching drivers, daily schedules, running credit cards, bank deposits, account receivables, filing, creating and updating office procedures, maintaining vehicle maintenance, and problem solving.
January 2013 – August 2015
Chuck E Cheese
Assistant Manager
As assistant manager, I worked closely with the GM, as well as the entire team. My duties included: team building, customer service, food safety, scheduling, interviewing applicants, hire process & training, entering invoices, inventory, cash handling and balancing, controlling cost and creative thinking through contests to support upgrades for a bigger profit for our store.
September 2008 – August 2013
Smuggler’s Wharf
Shift Supervisor
My responsibilities included: customer service, ensuring quality of food, Food Safe Certified, overseeing opening, and closing procedures, delegating staff responsibilities, and cash handling.
August 2003 – September 2008
Citizens Bank
Branch Manager
My responsibilities included: customer service, building relationships with current and new business customers, coaching, and developing my colleagues, team work, sales management, outbound calling; preparing and closing loans, manage all branch cash controls, evaluations, schedules, supply ordering, creative thinking, ensuring all aspects for operations were following laws and regulations. In my time with Citizens, I was awarded for having a 98% customer service quarter (2 in a row) and 99% compliance score within my region. I was the number one branch manager for several quarters by meeting or exceeding our branch’s sales goals.
Other Experiences
Volunteer at St Joseph’s Church for Children’s Liturgy
Pre-K Assistant Religious Ed teacher
Assistant Girl Scout Leader
Erie Business Center’s Student of the Month Award
Nominated by teachers for the Who’s Who Among American Students
References
Peggy Allin (Owner of Hansens Errand Service)
2319 S Shore Dr., Erie PA 16505
Debra Corner (Former General Manager at Chuck E Cheese)
Resides in NC
Ronald Koper (Former Co-worker)
Contact this candidate