Customer Service Representative

PATRICIA A. JEMISON-ROCK

Address: **** ********** *****, ***. * · City: Indianapolis, IN 46256 · Cell: 317-***-****

********.*.***********@*****.*** · LinkedIn Profile

EDUCATION

**** (GRADUATED)

MODERN FOREIGN LANGUAGES (BACHELOR OF ART DEGREE), KANSAS STATE UNIVERSITY

Baccalaureate of Arts

1992

SECONDARY EDUCATION (MASTER’S DEGREE), NORTHWESTERN STATE UNIVERSITY

Initiated Master’s Degree

EXPERIENCE

Nov. 2023-Feb. 2024

RECEPTIONIST, Kindred Healthcare (Scion Health)

Responsibilities

*Scrutinized the telephone calls to determine the purpose of calls to

transfer to the appropriate personnel.

*Distributed access labels to guests proceding requesting guests to

sign-in on log.

*Facilitated clerical duties.

*Utilized intercom for announcements.

*Secured the doors.

SEP. 2021- SEP. 2022

CUSTOMER SERVICE REPRESENTATIVE(CSR), MARION COUNTY ASSESSOR’S

OFFICE

RESPONSIBILITIES

Accepting large volumes of calls from Marion County property owners

regarding property tax information to transfer to the appropriate personnel.

Explaining to property owner’s appeal process and providing proper forms

to fill out for appeals of increases they may have in their property tax.

Providing property owners with forms via email or in person and explaining

what each form does depending on

Making copies and scanning documents for upload as needed for in office

personnel and for property owners who call or come in.

Using FileNet to upload necessary forms for business process

Documentation

Transferring calls to proper departments for property owners

Sending emails using Microsoft Outlook to supporting offices for property

owners regarding property tax information

Trained new coworker on job processes for Customer Service Rep.

When necessary, worked Remotely by using Citrix Workspace VPN to log on

and access internal weblinks in email and websites

2020

MEMBER SUPPORT, SAM’S CLUB

RESPONSIBILITIES

Facilitated cashiering pertaining to electronic cards and providing customer

service duties.

Monitored demographic evaluations.

Coordinated departments as directed by management.

Facilitated further customer services duties at entrance and exits of

commerce when customers approached.

Used RF Scanner to scanner customers receipts and merchandise

2006

MEDICAL RECEPTIONIST, ORTHOPEDIC CENTER OF LOUISIANA

RESPONSIBILITIES

Facilitated cashiering, faxes, ascertain client demographics and filing

documents when patients check in and checking out.

Utilized Point of Sales (POS) system to document medical examinations per

appointment.

Verified insurances for patients who were checking in and out.

2003-2004

SALES ASSOCIATE, Walmart

RESPONSIBILITIES

*Facilitated cashiering to sell luxury jewelry.

*Arranged modulars.

1998-2000

TAX PREPARER II, H&R BLOCK

RESPONSIBILITIES

Implemented tax legislation pertaining to tax codes.

Utilized Windows to prepare tax documents to submit.

Facilitated IRS Tax Code Courses to determine ductions with H&R Block.

Sold Peace of Mind policies indicated free representation during audits with the Internal Revenue Service.

1996-1998

TELLER, BARKSDALE FEDERAL CREDIT UNION

RESPONSIBILITIES

Utilized computer systems to facilitate deposits/deductions, bank wires,

cash advances and loan payments.

Facilitated Currency Transaction Reports.

Facilitate customer service.

Reconciled cash drawers at the end of each shift.

Sold products and services.

1995-1996

ADMINISTRATIVE ASSISTANT, MERCHANTS & FARMERS BANK

RESPONSIBILITIES

Facilitated taxes, titles, and liens for the bank.

Typed notices pertaining to deposits that were mailed in by customers.

Retrieved money bag deposits from businesses by signing them and then

submitting them to the appropriate personnel.

1991-1992

FRENCH TEACHER, VERNON PARISH SCHOOL BOARD

RESPONSIBILITIES

Inculcated French and developed an innovative curriculum pertaining to

linguistic acquisition.

Made lesson plans to correlates with curriculum.

Used college books to teach lessons in class as well as provided French to

English dictionary as reference to lessons.

* Evaluated students.

* Participated in teacher/parents conferences.

SKILLS

Windows 10

Windows 7

Microsoft Word

French (Read and Write Fluently)

Administrative

German (Written)

Tax Preparation

FileNet Software

Training

Microsoft PowerPoint

Skype for Business

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Customer service

Call Center

Xerox Copying

Citrix WorkSpace VPN

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