Warehouse Associate Customer Service
Resume:
Crystal Cross
**************@*****.***
Las Vegas, NV
SUMMARY;
Seeking Warehouse Associate role with 9 years of experience, including direct warehouse operations at Toys 'R' Us. Skilled in order picking, packing, inventory management, and maintaining operational security. Proven ability to lead teams, handle customer inquiries, and maintain company standards across various retail environments. WORK EXPERIENCE
Foundever Work from Home - Las Vegas, NV
Credit Card Specialist Oct 2023 - Sep 2024
• Assisted with payment processing, transaction disputes, balance transfers, and cash advances, ensuring accurate and timely financial transactions.
• Enhanced member security by monitoring accounts, verifying transactions, and reporting lost or stolen cards.
• Provided comprehensive support for online account navigation, new card activation, and updating contact information, delivering exceptional service.
Cash1 Loans Las Vegas, NV
Shift Manager Aug 2022 - Oct 2023
• Processed personal and title loans, ensuring accuracy and professionalism in customer interactions while effectively managing inquiries and concerns.
• Addressed and resolved customer issues through incoming calls and in-person visits, contributing to customer service excellence and maintaining client relations.
• Conducted collection efforts on delinquent accounts and upheld branch security by identifying counterfeit currency and adhering to cash handling and operational security protocols. Dollar Tree Las Vegas, NV
Assistant Operational Store Manager Apr 2019 - Aug 2022
• Assisted with managerial responsibilities, including daily administrative tasks, timekeeping adjustments, payroll processing, and management of vendor relations and inventory control.
• Collaborated with the Store Manager to enforce compliance with company policies and safety regulations, contributing to a secure and professional store atmosphere.
• Conducted comprehensive training for team members across various departments, ensuring adherence to operational standards and excellence in customer service. Kmart Las Vegas, NV
Online Orders Oct 2017 - Mar 2019
• Managed online customer orders, accurately documenting personal details and verifying stock availability to maintain a streamlined order process.
• Conducted follow-up calls to customers, ensuring satisfaction with the order fulfillment and addressing any post-sale inquiries or concerns.
Toys 'R' Us Rialto, CA
Warehouse Associate Oct 2012 - Aug 2015
• Verified customer orders against invoices to ensure accuracy and prepared orders for shipment using RF scanning technology.
• Efficiently packed materials and affixed appropriate shipping labels, contributing to a streamlined assembly line process and supporting inventory management through regular cycle counts. EDUCATION
Excel Online School
High School or Equivalent, General Studies
Mar 2014
SKILLS
Cash Management • Basic Computer Skills • Customer Service • Merchandising • Communications • Organizational Skills • Assistant Manager Experience • Store Management Experience • Retail Management • Pricing • Supervising Experience • Payroll • Microsoft Excel • Time & Attendance Systems • Ats • Management • Interviewing • Operations Management • Typing • English • Sales • Time Management • Computer Literacy • Microsoft Access • Microsoft Outlook
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