B C Customer Support

RESUME

F.Nancy D/O J.Francis Inbanathan, E-mail id :*******.*@*****.***

No.35,V.O.C.Lane, Mobile No :950*******

N.V.Kuppam,Redhills,

Chennai-600052.

OBJECTIVE:

To work in a highly professional, competitive environment, to aid organization and self to achieve global standards of excellence by continuous learning. To improve my knowledge and skills through commitments.

ACADEMIC PROFILE:

B.C.A:

Name of the institution : Sri Devi Arts & Science College(Madras University)

% of marks obtained : 76%(First Class)

Year of Passing : 2011

H S C:

Name of the institution : K.B.C.Girls.Gov.Hr.Sec.School

% of marks obtained : 68%

Year of Passing : 2008

S.S.L.C:

Name of the institution : K.B.C.Girls.Gov.Hr.Sec.School

% of marks obtained : 79%

Year of Passing : 2006

COMPUTER PROFICIENCY:

Operating system : Microsoft windows(98/2003/XP)

Packages : Microsoft office

Languages : C,C++,JAVA,VB

Database : MS SQL

Accounts(Allied) : Financial Accounting(Theory)

WORK EXPERIENCE:

1. CAMS (Computer Age Management Services Private Limited)Mutual fund BPO industry

K.H.Road,Opp to Palmgrove hotel,

Nungambakkam,

Chennai-600034.

Worked as a APO (Assistant Processing Officer) Back-end executive

From the period Dec’12 to Nov’14 (around 2 years) 1 year 10 months

Job Position : E-mail supporter

Application used : .NET Application

Backend Tool used : SQL (Queries)

Nature of job:

=>Handling queries thru e-mail and telephonic calls from AMC HO’s not directly to distributors or brokers.

=>Used to prepare the report from the database thru

MS excel

(Vlookup, Pivot table, Concatenate, Consolidate, Filter, Sort and so on.,)

Typing speed :

Maximum speed : 35-40wpm(40)

2. INFOSYS BPO Pvt Ltd:

Worked as a PO (Process Associate)

From the period Apr’15 to Aug’16 (1year 3months)

Job Position: CSR (Customer Support Executive)

Application: SAP Application

Nature of Job: Supply Chain Management (SCM)

=>Order Management - Handling Orders through emails from Customer with Quality, Priority and Customer satisfaction.

3. TELEPERFORMANCE:

Plot No: A 40-A, Phase-VIII B, Industrial Area, Mohali, Sector-75, SAS Nagar, Punjab-160062

Worked as a Customer care executive:

From the period May'19 to Oct'19(around 6 months)

Roles and Responsibilities:

Job Position: E-mail supporter

Rebel US process(Rider accounts)

(i) Handling customer queries to (live) web chat support for USA and CANADA.

Achievements:

Received Eminence award for the outstanding quality and consistent performence.

4. SUPERSSMART EMART PVT LTD

No-6 AMC Enclave,Second floor,3rd Cross St, near Drunken Monkey cafe, Sterling Rd,

Nungambakkam, Tamil Nadu 600034.

Worked as a Customer Support executive

From the period of Feb’23 - Feb’24

Job responsibilities:

(i)Outbound calls - through CRM based on the call back and return or replace tickets

(ii) Coordinated with Listing team to list the products in cataloug portal

(iii) Worked with quality team by checking the listings and warehouse live audits

STRENGTHS:

=>Ability to manage with people diplomatically.

=>Willingness to learn.

=>Grasping minded person.

=>Good communication skills to read, write and speak in Tamil and English.

=> Interested to work in voice process.

PERSONAL DETAILS:

Father’s Name : J.Francis Inbanathan

Date of Birth : 05.01.1990

Marital Status : Single

Gender : Female

Languages known to speak and : Tamil and English

Nationality : Indian

Passport : No

Relocate : yes

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge.

DATE: YOUR’S TRULY,

PLACE: CHENNAI (NANCY . F)

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