Delivery Driver Customer Service
Resume:
Audrey Oakes
Jacksonville, FL
*************@*****.***
Professional Summary
Experienced Delivery driver and customer service representative motivated to maintain customer satisfaction and contribute to company success. Focused leader in motivating and reaching company goal. Extensive experience in relationship management. Organized and punctual with exceptional skills in team management. Effective at managing diverse members to accomplish business goals. Reliable delivery driver committed to completing deliveries quickly, efficiently, and safely. Authorized to work in the US for any employer
Work Experience
CDL Class A Driver
Western Express-Nashville, TN
January 2023 to Present
• Operates a semi-truck according to applicable state and federal transportation laws.
• Transports loads safely and in a timely manner over required route, obeying all traffic laws and observing all safety regulations.
• Deftly maneuvers truck and trailer into loading and unloading areas; follows loading crew signals.
• Assists with loading of or loads and unloads goods and materials, using specialized equipment when warranted; unloads empty skids and returns all equipment to designated area.
• Maintains signed invoices, shipping bills of lading, and other required paperwork; delivers documentation to shipping office or other appropriate staff when delivery route is complete.
• Facilitates routine service on trucks, which may include checking oil, water, gasoline, and air; reports maintenance malfunctions to Shipping Supervisor.
• Arranges trailers in shipping yards for optimum loading patterns.
• Performs other related duties as assigned.
Delivery independent contractor
Diligent Delivery Systems-Jacksonville, FL
August 2022 to Present
• Delivering a wide variety of Auto Parts
• Following delivery driving routes and time schedules.
• Loading, unloading, preparing, inspecting and operating the delivery vehicle.
• provided services and resolve clients’ complaints
• Collected payments from Clients
• Inform customers about new products and services
• Completed logs and reports
• Determined placement of merchandise, follows safety and lifting protocols during deliveries. Instacart Driver
Instacart-Jacksonville Beach, FL
February 2021 to November 2021
• Scanning items at a POS station for each order during pick up
• Communicating with customers about order status, delivery status, or any other pertinent information regarding their order
• Picking up items from a store such as a grocery store or drugstore and delivering them to a customer’s home or business
• Presenting ID to security personnel at the store entrance to pick up deliveries
• Holding groceries in bags while walking them to customers’ cars Doordash Driver
DoorDash-Jacksonville, FL
January 2019 to October 2021
• Deliver a wide variety of items to different addresses and through different routes.
• Follow routes and time schedule.
• Load, unload, prepare, inspect and operate a delivery vehicle.
• Help resolve clients’ issues or complaints.
• Collect payments.
• Inform customers about new products and services
• Complete logs and reports
• Follow DOT regulations and safety standards
Route Driver
Amazon-Jacksonville, FL
August 2018 to December 2020
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Preparing reports and other documents relating to deliveries.
• Operating equipment and machines, such as cars, trucks
• Follow DOT regulations and safety standards
Service Associate
Winn Dixie-Jacksonville, FL
May 2018 to August 2018
•Manage front-end operations to ensure friendly and efficient transactions at checkout.
• Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
•Processed an average of 30-40 transactions each day in a timely manner.
•Answered customers questions and addressed problems and complaints in person and via phone.
•Helped customers select products that best fit their personal needs.
•Educated customers on product and service offerings.
•Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
•Built customer confidence by actively listening to their concerns and giving appropriate feedback.
•Offered direction and gave constructive feedback to motivate team members.
•Processed all sales transactions accurately and in a timely fashion. Rural Carrier Associate
Post Office USPS-Jacksonville, FL
August 2016 to November 2017
Demonstrated expertise in determining the right address on packages and letters, from illegible writing
• Well-versed in communicating with customers to provide them with special instructions regarding their deliveries
• Deep familiarity with mapping quick and accurate routes by using maps and the GPS
• Qualified to register, certify and insure parcels and letters by arranging appropriate insurance coverage Fixture Installer ( temp )
D&T Resource and Logistics Group, LLC-Jacksonville, FL October 2016 to November 2016
-Hands-on with the reset team to safely perform basic light construction duties
-Relocate or adjust position of stock currently on display
-Relabel shelves with new pricing labels
-Place products, information, signage, stickers or other required materials in strict accordance with Plan- O-Grams, photos or other written or verbal instructions. Banking Specialist I
Convergys-Jacksonville fl-Jacksonville, FL
April 2015 to November 2016
-Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
-Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
-Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
Education
Certification in CDL A
J tech institute - Jacksonville, FL
November 2022 to December 2022
High school or equivalent
Independence High School
Skills
• INTERMEDIATE IN MS office literate (Word,Excel,PowerPoint) (5 years)
• Route Driving
• Planograms
• Delivery Driver Experience
• Van Driver
• Relationship Management
• Commercial Driving
• Freight Experience
• Flatbed
• Truck driving
• Driving
• Manual transmission
• Communication skills
• Organizational skills
• Customer service
Certifications and Licenses
Class A CDL
Doubles/Triples Endorsement
Tanker Endorsement
Air Brake Endorsement
CDL
Additional Information
Great Work-Ethic
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Familiarity with local streets, neighborhoods, and routes
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
Contact this candidate