Data Entry Customer Service

Tiara Spears

Houston, TX ***** • 346-***-**** • **************@*****.***

OBJECTIVE

Seeking to secure a challenging position that will allow me to expand my knowledge, skills and previous learnings. EDUCATION

Texas State University (The College of Liberal Arts) San Marcos, Texas Bachelor of International Studies, concentration in International Business 2016 – 2021 (Degree Pending)

Cumulative GPA: 3.28

Cypress-Springs High School Cypress, Texas

High School Diploma 2016

Cumulative GPA: 3.25

WORK HISTORY

Sales Associate & Freight Manager in Training Dollar Tree – Houston, TX 2024

• Carried out cash and credit card payments

• Greeted customers with a smile and friendly attitude

• Provided each customer with eloquent customer service skills

• Assisted in maintaining the cleanliness and organization of the warehouse/back-of-store according to Dollar Tree safety procedures

• Filled U-Boats with warehouse items based on their store-aisle and department

• Stocked items in store aisles utilizing U-Boats

Co-manager & Housekeeper (Two Positions) Three Zzz’s Hostel – Houston, TX 2023 – 2024

• Provided 24/7 customer service to all residents

• Assisted in confirming hostel check-ins

• Cleaned front yard, backyard, and entire house from top to bottom daily Internet Analyst Appen – Remote/WFH 2023 – 2024

• Analyzed and evaluated Google search engine results based on specific queries

• Provided feedback and analysis on Google search results by measuring the relevance and usefulness of web pages

• Used rating guidelines & rating scheme to assess the quality of search results

• Rated how much an automated voice sounds natural

• Determined what topics are central and secondary to explain what a given web page is about

• Classified local and online businesses according to a list of predefined categories

• Categorized the user intent(s) for per search query Production Operator ICU Medical – Austin, TX 2021 – 2022

• Performed simultaneous production-line and material handling duties in a pharmaceutical manufacturing environment

• Consistently followed protocol for: sampling, evaluating, and identifying conforming and non-conforming products

• Gained proficient use of 10 Fabricators: 1, 4, 9, 11-16, and 25 Problem Solve (Seven Positions) Amazon – San Marcos, TX 2019 – 2020

• Performed quality assurance checks to eliminate: damages, barcode errors, expiration errors, defectives, hazmats, Code5’s

• Entered essential data into the following systems: Amazon Stow-Problem Solve Systems & Amazon Online Shopping

• Effectively worked as a member of a multi-task team: associates, managers, supervisors, process assistants, and learning ambassadors

• Had multiple roles of the warehouse: stower, picker, packer, problem solver, process guide, pallet builder, returns’ agent Documentation File Sorter Neubus, Inc. – Austin, TX 2019

• Categorized and manually filed sensitive information of historical hearings by date for the purpose of future digitization and data entry

• Prepped files for scanning by: sorting, labeling, copying, removing fasteners & examining documents

• Demonstrated continuous effort to: improve operations, decrease turnaround times, streamline work processes, work cooperatively and jointly to provide quality assurance, and deliver seamless customer service Telephone Interviewer ReconMR – San Marcos, TX 2019

• Completed 600-700 outbound calls daily to survey respondents every shift; able to focus on multiple call projects at once

• Used Voxco Phone Survey System to accurately input call responses

• Maintained strict work accuracy in a fast-paced, high-volume office setting

• Used data entry & fast typing skills to input multiple-choice & verbatim responses per call Captioner & Transcriber (Two Positions) Rev – Remote/WFH 2018 – 2023

• Utilized a web-based captioning editor to capture all audible English speech, sound effects, music, and lyrics from a video/audio file to create accurate closed captions

• Described and synced sound effects and music cues to help viewers that are hearing impaired understand the subject of the audio/video

• Performed heavy data entry

Elite Notetaker & TXST DMC Intern (Three Positions) StudySoup, Inc. – Remote/WFH 2017 – 2018

• Typed notes and created study guides for classmates within multiple TXST courses

• Maintained every deadline given

• Tutored students for the purpose of understanding class material

• Crafted weekly blogs via WordPress for Texas State University students as the campus’ Digital Marketing Coordinator for a six-week project

• Met heavy data entry requirements

HONORS & SKILLS

• National Society of High School Scholars & CSHS Cum Laude Graduate

• Certified in Microsoft OfficeSuite, Microsoft 365, Google Suite, HTML, CSS & Responsive Web Design

• Proficient knowledge of Voxco and Dynata Phone Systems

• Expert in: Customer Service skills, developing strong interpersonal relationships with management, team members, and clientele, Data Entry, typing speed of 60+ wpm, attention to detail, time management, verbal and written communication, conflict resolution

• Can lift to 40 lbs. frequently

REFERENCES

• Victor Ortiz, Parlor Doughnuts Supervisor

• Brian Martell, Former Dollar Tree Freight Manager

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