Service Representative Guest
Resume:
Kelis Candelaria Brooklyn, NY *****
************@*******.***
EXPERIENCE
American Museum of Natural History, New York, NY — Guest Service Representative
August 2023 - August 2024
Greeted and assisted guests with ticket purchases, directions, information on special attractions, and voucher redemptions. Worked well with other coworkers when scanning tickets and crowd control during peak hours of the museum.
Responded to guests’ questions and inquiries regarding museum hours, or hall closures.
Processed ticket payments through the museum's POS system, Tessitura. Scanned tickets for guests who had them in advance. Luna Park in Coney Island, Brooklyn, NY— Guest Service Representative
March 2021 - May 2023
Verified tickets and vouchers at the ticketing station. Resolved guest complaints in a professional manner. Answered incoming calls from guests seeking reservation or general information.
Informed customers about upcoming events held at the park, and any ride closures.
Dunkin Donuts, Brooklyn, NY— Crew Member
Dec 2019 - Jan 2021
Resolved customer complaints in a professional manner. Maintained and organized work area to ensure efficient operations Processed payments on the cash register and counted back bills and change to patrons.
Stocked shelves and cases with new or transferred items. Assisted in the preparation of food items such as donuts, breakfast foods, and drinks such as coffee and refreshers.
SKILLS
- Guest Relations
- Shift change Management
- Documentation and
Reporting
-Services and amenities
promotion
-Complaint handling
-Financial transactions
-Reservation processing
-Detail-oriented
-Cash handling experience
-Computer skills
-Event management
-Tourism industry insight
-Data entry
-Guest accommodations
-Payment processing
-Food and beverage area
setup and handling
-Customer service
LANGUAGES
English - Fluent
Spanish - Intermediate
EDUCATION
New york city college of technology, Brooklyn, NY— BS Present
Bachelors in science for Entertainment Technology
Fordham University, Bronx, NY — Army ROTC
Jan 2023 - May 2024
John Adams High School, Ozone Park, NY — High School Diploma
Sept 2018 - June 2022
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