CNA

Betty Garcia

St. Cloud, FL *****

************@*****.*** 407-***-****

Employment History: NEW july 2023.docx

Certified Nursing Assistant-GENTIVA Hospice – Kissimmee Fl (May 25, 2023-present)

Assist patients with advanced illnesses focusing on quality of life, compassion, and dignity.

Provide in-home/facility care according to care plan. Provide support to patients’ family/caregiver ensuring all needs are addressed.

Schedule weekly/daily visits according to patients’ needs. Enter daily documentation via electronic charting.

Certified Nursing Assistant-Solaris Health Care - Saint Cloud, FL (November 9, 2021 – May 24, 2023)

Provide patient care ADL (Activities in Daily Living) including feeding, bathing, dressing and ambulation.

Assist with wound care, foley, colostomy.

Record weights and patients’ vital signs and report results to Charge Nurse. Perform charting using Matrix Care Assist program as well as all additional supporting documentation /notes focusing on accuracy and detail.

Assist other departments with intake of inventory and stocking supply rooms.

Pre-Access Imaging-Kforce/Advent Health -Orange City, Fl (February 2021-May 2021)

Research patients’ insurance, verifying active coverage, communicate directly with doctor’s offices via email and phone, E-fax to request clinical’s and verify status.

Follow-up on pending cases that require patient contact to advise of changes or status updates prior to patients scheduled appointment.

Documenting all encounters with emphasis on accuracy and detail.

Collabera Benefits Eligibility Specialist /Cigna Orlando, Fl (October 2020-February 2021)

Research patient insurance benefits both medical and pharmacy to ensure coverage of specialty medications.

Coordinate directly with healthcare providers, patients’ insurance plans.

Process test claims, verifying copays, handling multiple tasks while focusing on detail.

Accurately documenting all information and communications to patient’s account.

Certified Home Health Aid - Interactive Health Alliance – Brandon, Florida (September 2020 - October 2021)

Provided in-home total care for a non-verbal patient, including bathing, dressing, food preparation, feeding, ambulation, general housekeeping.

Assisted patient in and out of transport vehicle for medical appointments.

Pharmacy Services Representative - CVS Health Specialty Pharmacy Div. -Orlando, Florida (May 2016 – January 2020)

Provided complete pharmaceutical specialty services including new patient enrollment, claims, research, insurance verification, refills, scheduling and delivery of medicines, communication of status to patients and all involved parties. Coordinated patient requests and approvals with pharmacists, doctor’s offices, insurance companies and supporting departments in a timely manner.

Selected for special assignments, which included representing entire site for URAC (third-party verification and accreditation), Federal Employee Program, Ingenio-RX, and mentoring new-hires.

Customer Connection Analyst - Orlando Utilities Commission - Orlando, Florida (January 1999 – February 2015)

Education and Certifications:

State of Florida CNA License #414317

Basic Life Support / CPR / AED / Pediatric First Aid

Florida Healthcare Academy

Diploma: University of the State of New York, Albany, NY

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