Customer Service Representative
Resume:
Lanice R. Clark
Portland, Oregon 97233
************@*****.***
OBJECTIVE: To obtain a Customer Service Representative position that values their mission statement, and vision statement that will allow me the opportunity to utilize my expertise while also enabling growth and advancement.
Summary of Qualifications
• 20+ years of effective customer service/ client services experience in a call center setting •
Strong computer application skills, proficient in MS Windows, MS Word, and MS Outlook
• Exceptional customer service and interpersonal phone etiquette skills • Excellent written,
verbal, and interpersonal communication skills
• Ability to articulate complex issues in an easy-to-understand manner
• Decisive, results-oriented, integrated use of problem-resolution skills
• Experienced in using verbal de-escalation techniques while serving angry customers
• Can create positive rapport with customers
• Demonstrated effective time management techniques
• Ability to work effectively with limited or no supervision
• Strong work ethic, perfect attendance, honest, flexible
• Energetic, Motivated, Organized, Team Player
• Take pride in turning out work that meets the highest company standards •
I am a very hard worker, a quick learner and I am a team player
•DPSST Certified
•CPR Certified
Experience
Adecco/Epiq 12/2023-02/2024 Beaverton, OR 2023
Customer Service Representative
Professionally answered calls and addressed caller inquiries as needed. Routed calls as needed to appropriate resources. Performed research using available resources as needed to provide required information to callers. Identified and escalated more complex issues to the research teams. Completed necessary administrative work as needed and completed call logs accurately. Other projects as assigned by supervisors. Passport to Languages 06/2023-11/2023 Portland, OR 2023 Customer Service Representative
Worked in a call center setting. Answering phone calls for hospitals, clinics, companies, and other companies, connecting them with interpreters for communication to take place between individuals.
Legacy Good Samaritan Hospital 11/2022-05/2023 Portland, OR Associate Safety Officer
Worked in a hospital setting. Provided directions to patients/visitors, Adhered to COVID-related guidelines for safety purposes. Ensured that everyone that entered the hospital was given a mask. Locked hospital at the end of the day. Provided exemplary customer service to all patients/visitors. Legacy Emanuel Hospital 06/2022-11/2022 Portland, OR 2022 Screener
Worked in a hospital setting, and asked COVID-related questions to all visitors/patients. Ensured masks were readily available for use and adhered to all COVID-related rules and regulations. Restocked materials needed for the next shift.
Lazarus Naturals 02/2022-05/2022 Portland, OR 2022 Customer Service Representative
Worked in an inbound call center, taking orders over the phone for hemp products. Responded to email orders, placed orders, and shipped orders out using the company software and Ship Station. Issued credits back to credit cards, or placed them back into the customer's account to be used for a later purchase. Created new accounts, and placed discounts on accounts per promotions and company customer points.
Certified Languages Inc. 10/2021-11/2022 Portland, OR Customer Service Representative
Worked in an inbound call center connecting hospitals, state and government programs, and other entities with interpreters to enable communication to take place between their Non-English patients/customers. Conduent by Sprint 07/2018-10/2019 Portland, OR
Customer Service Representative
Worked in an inbound call center, activating new phones, and swapping phones for customers. Also swapped old phones for older phones when the current phone stopped working, answered billing questions, issued credits on accounts, initiated upselling of phones, and answered questions about different rate plans, in addition to the cost per month. Created and reactivated accounts.
Language Access Network Tigard, OR 2016-2017
Customer Service Representative
Answered calls in an inbound call center, connecting companies/entities with interpreters to enable Non-English individuals to communicate. QuinStreet by Randstad Beaverton, OR 2014 -2017
Customer Service Representative
Answered calls in an inbound/outbound call center. Also placed calls to IT technicians to provide them with updated white papers. The most current updated computer information at no cost.
OHSU/Doernbecher Foundation Portland, OR 2012- 2013 Phonathon Caller
Answered calls in an outbound call center. Placed outbound calls to alumni, and other individuals that had previously made donations to Doernbecher Children’s Hospital.
Retail Imaging Portland, OR 2009 – 2011
Dispatcher/Customer Service Rep
Pacific Interpreters Portland, OR 2008 – 2009
Customer Service Associate
Night Operations
Allied Security 2/23 - 8/23 Portland, OR 2023
Calm, polite, and professional behavior. Reliable and self-motivated. I patrolled the perimeter of the parking lot. Performed walk through in stores, made sure all properties were locked. Provided excellent customer service. I possess strong customer service skills and computer skills. I have the ability to remain calm, polite and professional behavior. Comfortable interacting with the public and I possess computer skills. Comfortable standing for long periods of time. Reliable and self-motivated.
Volunteers of America
Worked with individuals that were affected by addictions. Provided clients with daily medications, kept logs of clients' attendance, and provided day and weekend passes for clients to leave the facilities. Provided schedules for weekend visitations and weekly activities. Participated in programs and graduations every week.
Private Janitorial Company Portland, OR
Worked in an office building after hours. My responsibilities included maintaining a clean and healthy facility by completing various tasks. Including mopping & vacuuming floors, disinfecting surfaces and restrooms, and emptying trash and recycle cans.
Education
Grant High School Portland, OR
High School Diploma
Portland Community College Portland, OR
Associate’s Degree (2008) Portland, OR
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