Be A Eligibility Assistant
Resume:
Brian Boyer
Anderson, IN *****
************@*****.***
Seeking position as an Eligibility Assistant.
Work Experience
User Support Technician
Anderson University - Anderson, IN December 2021 to May 2024
•Monitor service request ensuring prompt resolution.
•Provide support for University-owned hardware, including desktops, laptops, mobile devices, classroom technology, and audio/visual equipment.
•Configuration and/or installation of technology equipment.
•Support and maintain university printers & copiers, coordinating service with managed print services vendors.
•Provide network connectivity support.
•Resolve general user access permissions and password problems within Active Directory and Google Admin.
•Recommend technical specifications for purchases.
•Maintain inventory of technology.
Computer Maintenance Technician
Ivy Tech Community College - Anderson, IN 2012 to December 2021
•Provide IT support for region 6 using Service Now helpdesk system.
•Provide support for University-owned hardware, including desktops, laptops, classroom technology and audio/visual equipment.
•Work with SCCM to create software deployments and image machines.
•Work in Active Directory for machine descriptions and placing them in correct OU's.
•Support network technician when upgrading network infrastructure.
•Provide network connectivity support.
•Provide end user hardware support.
Academic Support Center Coordinator
Ivy Tech Community College - Anderson, IN 2008 to 2012
•Manage the Academic Support Center computer lab.
•Provide software instructional support for students, faculty and staff.
•Assist and manage lab activities with instructors.
•Manage database for proctored exams and logging lab usage.
•Work with Information Technology department to update machines.
Part-time Academic Support Center Technician
Ivy Tech Community College - Anderson, IN 2007 to 2008
•Help students and faculty with general computer functions.
•Help students and faculty use Microsoft Office.
•Enter exams into database.
•Proctor exams.
Education
Associate of Applied Science in Electronics with special studies in computer systems and networking.
Ivy Tech Community College - Anderson, IN 2003 to 2007
CompTIA A+ Certified
Contact this candidate