Customer Service Data Entry
Resume:
Tina Hardwick
***********@*****.***
**** * ********* ***, ******* CA
Objectives
Dedicated and experienced former dispatcher seeking new opportunities to leverage expertise in emergency communication and customer service. Committed to providing exceptional support under pressure, meeting deadlines, and ensuring client satisfaction with a positive and energetic approach. Eager to contribute strong problem-solving skills and a calm demeanor to a dynamic team.
Achievements
Dispatcher of the year 2005 City of Tulare
Experience
911 Safety Dispatcher 01/1999 – 11/2016
City of Tulare
Receiving emergency calls, Asking callers to describe the nature of the emergency and asking follow-up questions, taking down the location and personal information of the caller, dispatching available emergency units to the proper location, keeping callers on the line when necessary, advising callers on the appropriate course of actions and documenting their condition until emergency units arrive, operating telephone and alerting systems, translating information to applicable codes, determining and assigning the level of priority of the call, performing emergency medical dispatch and crisis intervention services.
Skills
Attention to detail
Ability to remain calm under pressure
Problem-solving abilities
Excellent communication skills
Customer Service
Multi-tasking and organizing priority tasks and calls
Microsoft Office
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