Customer Service Representative

Kimberly Danner

******.*****@*****.*** 601-***-**** Hattiesburg, MS

SUMMARY

Dedicated professional with 6 years of experience seeking Inbound Customer Service Representative role. Proven track record in customer support, highlighted by previous roles at General Dynamics and Goodwill, demonstrating strong interpersonal and communication skills. Expertise in managing customer inquiries, coordinating insurance plans, and providing exceptional service in fast-paced environments. WORK EXPERIENCE

Homegoods Hattiesburg, MS

Customer service representative Oct 2024

• Delivered exceptional customer service by efficiently managing inquiries, resolving complaints, and facilitating product returns and exchanges, contributing to a positive shopping experience and customer satisfaction. Self employed contractor Hattiesburg, Mississippi, United States

Stylist Oct 2023 - Present

• Provide comprehensive styling services including haircuts for women, men, and children, as well as hair coloring, highlighting, and toning.

• Offer additional beauty treatments such as manicures, pedicures, and waxing to enhance client satisfaction.

• Cultivate strong client relationships through a commitment to continuous learning and maintaining a friendly, approachable demeanor.

Belk, Inc. Hattiesburg, Mississippi, United

States

Hair Stylist Jul 2023 - Oct 2023

• Provided comprehensive hair styling services, including hair design, coloring, and extensions, while ensuring customer satisfaction across diverse client needs such as men's and children's cuts.

• Delivered additional grooming services including waxing, manicures, and pedicures, enhancing the overall client experience.

Juicy Crab Hattiesburg, Mississippi, United

States

Server Aug 2019 - Jan 2023

• Achieved top server status consistently, demonstrating exceptional service and efficiency.

• Provided outstanding customer service, enhancing guest satisfaction and fostering repeat business.

• Successfully increased sales through effective upselling and promotion of menu items. The Abbey Salon and Boutique Hattiesburg, Mississippi, United States

Stylist Jul 2021 - Dec 2022

• Provided expert styling services to clients, enhancing customer satisfaction and loyalty.

• Assisted in sales operations, contributing to increased product sales and overall revenue growth. Goodwill of Hattiesburg Hattiesburg, Mississippi, United States

Customer Service Jan 2019 - Jun 2020

• Delivered exceptional customer service by effectively assisting customers with their needs and inquiries, ensuring a positive shopping experience.

• Organized and maintained merchandise departments, including sorting and arranging clothing, alongside performing regular store cleaning duties to uphold a tidy and welcoming retail environment. General Dynamics Hattiesburg, Mississippi, United

States

Medicare Customer Service Representative Aug 2015 - Apr 2016

• Facilitated the setup of prescription drug plans, ensuring seamless coordination with insurance providers and optimizing plan configurations for customer needs.

• Managed insurance claims and payment processes, contributing to efficient resolution and enhancing customer satisfaction through effective communication and problem-solving. Tophers Grill Hattiesburg, Mississippi, United

States

Customer Service, Cashier Jul 2015 - Apr 2016

• Delivered exceptional customer service by efficiently taking and managing orders, contributing to a positive dining experience.

• Assisted in operational tasks such as inventory management, and opening and closing procedures, ensuring smooth daily operations.

EDUCATION

Hatfields Mississippi College of Beauty Culture

MS, Cosmetology

Laurel, Mississippi, United States

Mar 2021

University of Southern Mississippi

N/A

Hattiesburg, Mississippi, United

States

2006

Mississippi Gulf Coast Community College

N/A

Perkinston, Mississippi, United

States

2003

Jones County Junior College

N/A

Ellisville, Mississippi, United States

2001

Forrest County Agricultural High School

High School Diploma

Brooklyn, Mississippi, United

States

2000

CERTIFICATIONS

Cosmetology License January 2021 to May 2024

SKILLS

Food Services • Sales • Retail Product Demonstration • Merchandising • Customer Support/Service • Retail Sales

• Time Management • Organizational Skills • Medicare • Typing • Auto Insurance • Insurance Claims • Infection Control • Microsoft Dynamics • Microsoft Office • Microsoft Word • Cosmetology • Hair Styling • Hair Coloring

• Pedicures • Manicures • Salon Services • Interpersonal Skills • Up-Selling • Order Processing • Prescription Drugs • Insurance • Microsoft Outlook • Microsoft PowerPoint • Microsoft Excel • Call Centers • Computer Skills • Restaurant Mathematics • Communication Skills • Technology Sales • English Language • Customer Relations

Contact this candidate