Desktop engineer
Resume:
Kurella Renuka
Remote Desktop Specialist
Hartford, Connecticut, United States
***************@*****.***
SUMMARY
*As an accomplished professional with extensive expertise in ServiceNow, I am adept at leveraging this powerful platform to streamline and optimize organizational processes. My comprehensive understanding of IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) positions me as a valuable asset in driving efficiency and innovation.
*Throughout my career, I have successfully implemented and customized ServiceNow solutions to align with business objectives, delivering tangible results in terms of increased productivity, cost savings, and enhanced user experiences. My proficiency extends to Incident Management, Change Management, Service Catalog, and other ITSM modules, allowing me to design and implement robust solutions tailored to the unique needs of diverse organizations.
*I possess a deep technical understanding of the ServiceNow architecture and development framework, allowing me to create custom applications, integrations, and automation workflows that enhance overall system functionality. My commitment to staying abreast of ServiceNow updates and best practices ensures that I can offer cutting-edge solutions that align with the latest advancements in the platform.
*Eager and focused junior Java Developer with expertise in software development, object-oriented programming, and web technologies. Seeking to apply solid analytical and coding abilities to a lively team, aiming to develop as a developer and enhance project achievements.
Name: Kurella Renuka
Date of Birth: 7 th May, 2001
Father Name: Kurella Venkata Sivudu
WORK EXPERIENCE
March 2024-May 2024
Front end developer
Sky IT Services
United States
Innovative and proactive frontend developer with hands-on experience in web development projects at SkyIT Services, specializing in React and NextJS. Adept at collaborating effectively within teams, writing clean, well-documented code, and adapting quickly to new technologies.
• Recognized for exceptional adaptability and proactive work ethic, enabling efficient project completion. December 2019-December 2022
Remote Desktop Specialist
TATA CONSULTACY SERVICES
United States
Provide comprehensive remote desktop support to end-users, ensuring minimal downtime and efficient issue resolution.
*Configure and maintain remote desktop systems, ensuring optimal performance and security.
*Collaborate with IT teams to implement digital and IT integration solutions.
*Utilize financial analysis skills to support budgeting and forecasting processes.
*Develop and deliver training materials and presentations to improve end-user proficiency with desktop applications.
*Troubleshoot and resolve complex technical issues, leveraging problem-solving skills and creative thinking.
*Maintain documentation of support processes and solutions for future reference.
*Overall, Assisted in the design and deployment of distribution automation systems, enhancing fault detection and isolation capabilities.
*Troubleshot and resolved technical issues in power systems, minimizing downtime and maintaining service reliability.
*Contributed to the development of technical documentation and standard operating.
*Proactive and skilled IT professional with a solid foundation in technical concepts such as the basic operation of electrical grids, battery storage systems, and digital/IT integrations. Proven track record in remote desktop system support, financial principles, and proficiency in PC desktop applications. Strong problem-solving abilities, excellent customer-centric approach, and exceptional verbal and written presentation skills. IT Support Technician
Provided extensive remote and on-site technical assistance to customers, dealing with various hardware, software, and system problems, utilizing knowledge in Python, Java, and ServiceNow to improve IT operations and develop solutions effectively.
Offered technical assistance to address client concerns regarding hardware, software, and network setup. Employed Python to automate tasks for efficient troubleshooting procedures and utilized Java for diagnosing backend systems. Established procedures for ticketing and incident management in ServiceNow to guarantee prompt handling and monitoring of customer inquiries.
Helped integrate and implement cutting-edge battery storage systems, guaranteeing smooth integration of digital solutions. Utilized Python scripts to automate gathering and reporting data, and worked with Java alongside development teams to customize and improve system features.
Performed routine system maintenance using Python to automate software updates and system health checks, guaranteeing the reliability and availability of client IT infrastructure. Java was used when specific modifications were needed in the back-end logic to enhance system performance. Used ServiceNow to keep track of maintenance schedules, change management, and update logs for system optimizations. Developed and upheld comprehensive technical documentation, user guides, and system documentation. Frequently, Python scripts were created to automatically produce system reports or logs. ServiceNow was utilized for storing and maintaining documentation, guaranteeing that support teams and clients had access to current technical resources. Featured project: Personalized System for Managing Incidents and Automation Developed a personalized incident management system for a customer with Python and Java in a recent project. Python scripts were utilized to automate regular support tasks, resulting in a 30% decrease in incident resolution time. Java was employed for developing personalized modules in their current system, enhancing data processing efficiency. The system was completely incorporated into ServiceNow, making ticketing, reporting, and automated notifications more efficient, allowing for complete incident lifecycle management. This project showcased a high proficiency in utilizing Python and Java in a practical IT support setting, leading to notable enhancements in the client's operational effectiveness by implementing automation and integrating ServiceNow. EDUCATION
-Current
Bachelor of Science
Sir CRR college for women Vulture
Eluru, India
Bachelor of Science: Computer science
Sir CRR college for women Vulture, Eluru, India
• Computer science
2023-2024
Master of Science
University of Bridgeport
Bridgeport, Connecticut, United States
Master of Science: Computer science
University of Bridgeport, Bridgeport, Connecticut 2023JAN-2024MAY WITH 3.5/4 Relevant Coursework: Control Systems, Data Structures and Algorithms, Network Security, Embedded Systems, Software Engineering, Electrical Circuits
Capstone Project: "Development of an Automated Fault Detection System for Electrical Grids" Designed and implemented a software solution for real-time fault detection using machine learning algorithms. Simulated various fault conditions and validated the accuracy of the detection system.
• Computer science
-2010
Adikavi Annaya University
United States
Adikavi Annaya University, Rajamahendravaram WITH 9.2/10 SKILLS
Algorithms Computer Science Control Systems Data Structures Electricity Embedded Systems Machine Learning Network Security Software Engineering Automation Automation Systems Budgeting Change Management Data Processing Desktop PC Desktop Administration Financial Analysis Forecasting Incident Management Problem Solving Skills Information Technology & Information Systems Technical Support Java Documentation Presentation/Verbal Skills Python Programming/Scripting Language ServiceNow Systems Administration/Management Technical Writing Identify Issues Agile Programming Methodologies Analysis Skills Amazon Web Services (AWS) Cisco Network Systems Cloud Computing Communication Skills Cost Control CSS (Cascading Style Sheet) Internet Security Data Visualization HTML (HyperText Markup Language) Operations Management IT Service Management (ITSM) JavaScript Leadership Microsoft Word MySQL Object Oriented Design (OOD) Object Oriented Programming (OOP) Power BI Microsoft PowerPoint Programming Languages REST (Representational State Transfer) Scrum Project Management and Software Development Software Development SQL (Structured Query Language) Customer Support/Service Internet Technology Training/Teaching Writing Skills Documentation Standards Operational Improvement Systems Maintenance Software Administration Help Desk Support Documentation RMON Network Configuration Management Procedure Development Track Customer Issues Data Collection User Documentation Reporting Skills Operations Processes Process Improvement Productivity Management User Interface/Experience (UI/UX) Best Practices Leading Edge Technology Application Integration Web Programming Object Oriented Development Object Oriented Software Microsoft Excel Application Programming Interface (API) Testing CERTIFICATIONS
*Power BI with Data visualization from great learning
*Python from great learning
*Cybersecurity from cisco
*SQL from great learning
HONORS & AWARDS
Eager and focused junior Java Developer with expertise in software development, object-oriented programming, and web technologies. Seeking to apply solid analytical and coding abilities to a lively team, aiming to develop as a developer and enhance pro...
LANGUAGES
English - Intermediate Hindi - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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