Customer Service Sales Representative
Resume:
Personal
Name
Jennica Cuevas
Address
Blk *** lot 59 kasaganahan rd,
karangalan vill manggahan Pasig City
Phone number
***************@*****.***
Date of birth
26-04-1990
Place of birth
pasig city
Gender
Female
***************@*****.***
Jennica Cuevas
Outbound sales representative with a history of successful B2B closings and contacts seeks new opportunities in work-from-home setup to help a growing company to increase its profit margin. Customer service associate
Nityo Infotech Services, Makati City
Manage large amounts of incoming phone calls.
Identify and assess customersʼ needs to achieve satisfaction. Take the extra mile to engage customers.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Helping customers to provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Meet personal/customer service team sales targets and call handling quotas. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Familiarity with MS Excel.
Generate sales leads.
Making sure I always have a high CSAT score.
Oct 2021 - Jun 2022
Outbound sales representative
Qmenu (direct client), Atlanta, Georgia USA
Contacting potential clients through cold calls and emails Create and generate possible leads and maximize every detail for backup. Build long-term trusting relationships with clients Ensure business owners were followed up all the time. Sending emails of our product, brochures, catalogs and other campaign material. Monitor competitorsʼ products or services and create selling strategies for their own products or services.
Respond to owners' inquiries and resolve them.
Ability to multitask; listening, inputting data, providing solutions, and navigating through various screens while applying customer satisfaction techniques. Experience with CRM software (e.g. Salesforce)
Familiarity with MS Excel.
Understanding of sales performance metrics.
Sep 2020 - Oct 2021
Sales Attendant
Sealanes Marine Services, Belgium
Providing customers with product knowledge and recommendations on which products would best suit their needs.
Arranging merchandise in a way that will attract attention from potential customers. Maintaining relationships with current clients through regular contact to ensure satisfaction with the companyʼs services.
Interviewing potential clients to determine their needs and interests in order to make appropriate recommendations.
Handling customer complaints calmly regarding pricing or product quality issues. Providing customers with product demonstrations and samples so they can experience the product before making a purchase.
Creating an environment that encourages customers to spend time in the store and encourages them to make additional purchases.
Making sure that we monitor the flow of moving so that products are always available when requested by customers.
Nov 2015 - Jul 2020
Work experience
Doing a weekly and monthly inventory of our products. Outbound sales representative
Acquire Asia pacific, Eastwood Libis, Quezon City
Make outbound calls to potential customers to schedule high-quality leads for sales. Possess strong knowledge of our products and services to identify customer needs when qualifying them.
Documenting customer details for possible leads for the future. Follow up with potential customers in a timely manner if necessary. Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue. Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
Be patient and understanding in all customer interactions. Communicate effectively and professionally in all forms of communication with internal and external customers.
May 2014 - Nov 2020
Customer service representative
Accenture, Eastwood Libis, Quezon City
May 2013 - Mar 2014
Food server
The sailor's italian restaurant, Singapore
Itʼs a class Italian restaurant beside a Hotel so the guests are more Italian and german and from various countries.
We give the menu to the guest and get their orders. We suggest also the best sellers and create conversations with them to let them feel that theyʼre welcome enough.
We suggest food/drink pairing and upselling by offering them dessert, coffee & alcoholic drinks for additional.
Offering them a great taste of wines we have and also cocktails & beers for their stay satisfaction. We also tender cash and card transactions.
We do drink and food runner and make a go signal to the chef for the preparation of the main course or dessert.
We clean tables right after the customer left. We do opening and closing procedures. Aug 2012 - Feb 2013
Barista
Starbucks philippines, Ortigas Pasig
Can operate espresso machines.
We make coffee (hot/cold). We make bulk of frappuccinos. We do cash transactions on every duty.
We discuss and sell merchandise products.
We upsell products especially when customers ask questions. We do an inventory checklist every month to monitor the variances. Maintain the cleanliness of the store, especially to the food contact areas. We open the equipment and prepare it before opening also we clean and sanitize all used types of equipment. Maintain high energy all the time.
We greet customer with a warm smile and serve the customers enthusiastically. We give legendary and world-class service to all our customers. Weʼre exceeding the expectation of the customers with the kind of service of an international company. We work on a shifting schedule and overtime.
Jul 2010 - Feb 2012
Bachelor of Science in Tourism Management
San Sebastian College-Recoletos, Manila
Jun 2007 - Oct 2012
Education and Qualifications
Contact this candidate