DB2, SQL Server, PostGres, Advanced SQL, JCL, Syncsort, Access, Excel

ARTHUR ZAWODNY

Hellertown PA ***** 445-***-**** ********@*******.***

PROFESSIONAL SUMMARY

Principal Software Engineer with extensive experience in debugging, software troubleshooting, and root cause analysis. Proven success in leading cross-functional teams, optimizing software performance, and delivering innovative solutions. Expertise in SQL, data analysis, and system migrations, offering robust technical solutions and continuous improvement.

SKILLS

Customer Support

Team Development

Client interaction

Quality Assurance

Testing and debugging

Requirements Gathering

Database programming

SQL

Data Analysis

JIRA

WORK HISTORY

PRINCIPAL SOFTWARE ENGINEER 06/2021 to 12/2022

Verizon Basking Ridge, NJ

Completed code debugging, software troubleshooting, root cause analysis, and program reviews.

Collaborated with team to analyze system solutions based on client requirements.

Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.

Worked with project managers, developers, quality assurance, and customers to resolve technical issues.

Led the development of critical features from ideation to launch, ensuring alignment with business objectives and stakeholder requirements.

Delivered unit-tested systems within customer-prescribed timeframes.

Analyzed proposed technical solutions based on customer requirements.

Corrected, modified and upgraded software to improve performance.

Proved successful working within tight deadlines and a fast-paced environment.

Analyzed work to generate logic for new systems, procedures and tests.

Conducted data modeling, performance and integration testing.

Developed conversion and system implementation plans.

SPOC for VZ Legal Dept supporting all data extracts/analysis for all class action suits against VZ. Worked with outside counsel and support firms retrieving, delivering large volumes of data from legacy billing, customer, and financial records.

SPOC for VZ tax department providing support for all tax audits impacting Verizon including local, state and federal jurisdictions. Retrieving customer, financial, billing and sales records and providing analyses on various tax and tax exempt organizations.

Extensive use of SQL and data retrieval tools in DB2 mainframe, SQL Server, PostGreSQL and Microsoft Access.

SENIOR MEMBER OF TECHNICAL STAFF 01/1998 to 05/2021

Verizon Bedminster, NJ

Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.

Served as a technical liaison between internal teams and external partners, providing valuable insight on project requirements and specifications.

Enhanced software performance by optimizing algorithms and refining code structure.

Contributed to the design of scalable architecture, ensuring long-term sustainability and adaptability of company products.

Led the successful migration of legacy systems to modern platforms, minimizing downtime and preserving data integrity.

Collaborated with cross-functional teams for seamless integration of new features and functionality.

Managed multiple concurrent projects, consistently meeting deadlines while maintaining a high standard of quality assurance.

Developed innovative solutions to complex technical challenges, ensuring high-quality product releases.

Analyzed user requirements and developed solutions to meet needs.

Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Collaborated with other departments to identify and solve software issues.

Analysis and support for billing system migrations from multiple carriers as part of VZ acquisitions of other carriers.

Mass updates to customer, billing and financial records through a variety of tools and programs moving customers to new pricing, features, tax profiles and network services.

STAFF DIRECTOR 01/1997 to 12/1997

Bell Atlantic Mobile Bedminster, NJ

Streamlined staff management processes by implementing effective communication and collaboration strategies.

Conducted performance evaluations to identify areas of improvement and provide constructive feedback for personal growth.

Spearheaded cross-functional projects, fostering teamwork across departments for improved operational efficiency.

Facilitated open communication channels between management and staff members, fostering trust and transparency within the organization.

Managed User Acceptance Testing for releases in the Bell billing system.

Coordinated staff schedules, ensuring optimal coverage for all shifts and reducing overtime costs.

Assisted in recruiting, hiring and training of team members.

EDUCATION

Bachelor of Arts History

Rider University, Trenton, NJ

LANGUAGES

Polish

Native or Bilingual

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A

Z

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