Customer Service Retail Sales

Rashminder Kaur

** ********* ****, ********, *** 1S6 Ontario +1-647-***-**** *******@*****.***

"Dedicated retail sales and customer service professional with a proven

track record of exceeding sales targets, delivering exceptional customer experiences, and driving business growth through strong communication and problem-solving skills."

WORK EXPERIENCE

Radial Warehouse • Mississauga, Canada •20/11/2024 to till date

Warehouse Associate • Full Time

Gymshark Department

• Prepare the online order

•Scan and Picking the order from different Isles

•Packing the order accordingly and send for dispatching

•Working in colleagues with collaboration to achieve the goal

Fortinos • Brampton, Canada •9/2024 -11/2024

“Supermarket Grocery Store.”

Personal Shopper Online • Part Time

PC Express Department

• Prepare and pack the online order

•Assist and serve customers on the phone in a friendly Manner

• Load the Order and handover to the Customer who has come for

Pickup and Door Dash delivery.

M/s. Saini Fashions • Ludhiana, India • 04/2015 - 03/2024

"Apparel outlet specializing in a wide range of stylish and affordable clothing for men, women, and children.

Sr. Retail Sales Associate

•Managed Company's outlet of Men's/Women's/Kids wear

•Responsible for sales of men's wear and other garments, leveraging inventorymanagement skills.

•Assisting customers in choosing the right product for them.

•Explaining to customers about the special offers & promotions.

•Contributed to boost store sales through active involvement in special campaigns, driving higher revenue and customer satisfaction.

SKILLS

Retail Sale, Business Development, Customer Relationship Management, Customer Service, Market Research, Development, Strategic Analysis

LANGUAGES

English, Hindi, Punjabi

EDUCATION

Bachelor of Education

Panjab University Chandigarh, 2007 Bachelor of Arts

Panjab University Chandigarh, 1999

STATUS

Permanent

Resident

Certification

Smart

Serve

First Flight Couriers Ltd. • 08/2000 - 10/2006

Customer Service Executive

•Handled inbound and outbound customer calls, emails, and live chat inquiries, showcasing strong communication skills.

•Provided accurate information regarding shipment status, delivery times, andcompany services.

•Assisted customers with tracking parcels and resolving delivery issues, demonstrating problem-solving abilities.

•Addressed and resolved customer complaints and issues promptly and effectively.

•Escalated complex issues to appropriate departments or higher-level managementwhen necessary.

•Assisted customers with placing orders, scheduling pickups, and modifying delivery instructions.

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