Business Development Customer Service

FREDERICK J. DIAMOND

**** ********* **. ** ******, OH 44484

330-***-**** *********@*****.***

SENIOR MANAGEMENT EXECUTIVE, MANUFACTURING

Strategic Planning Business Development Fiscal Management Highly accomplished senior executive with year-after-year success achieving revenue, profit, and business growth objectives within rapid-changing environments. Utilize key performance indicators, analysis, and insights combined with a team approach to drive improvements and best practices. Proven ability to overcome complex business challenges and make high-stakes decisions using experience based judgment, a strong work ethic, and personal integrity. Consummate professional, visionary strategist, and tactician who leads by example to motivate and encourage others. Committed to bottom-line growth while providing the highest levels of customer service and quality. Continuously collaborate and engage with production, service, and sales teams to increase productivity and profitability to meet corporate goals.

AREAS OF EXPERTISE

Strategic Planning

Policy & Procedure Development

Organic Business Growth

Business Development

Strategic Alliances

Operations Management

Budget/P&L Management

Relationship Building

Team Leadership/Development

PROFESSIONAL EXPERIENCE

MILLER’S ADAPTIVE TECHNOLOGIES

Managing Director, 2017 – Present

Responsible for leadership and all phases of operations including direction and implementation of the division’s production strategy, budget, quality assurance, recruiting & hiring, and project initiatives. Led the corporate team in product design, manufacturing, sales, training, and contract negotiations. Directly involved in government advocacy programs and creation of position papers for the medical necessity and funding of durable medical equipment devices used in the complex rehabilitation technology sector. Cultivated supplier and dealer network relationships in order to create an effective supply chain management program for the continuous supply of high quality finished goods.

Key Achievements:

Developed corporate business opportunities and revenue growth by designing and manufacturing innovative medical devices used by clients with complex rehabilitation needs.

Created training programs and directly participated in the evaluations and in-service instructions for clinicians providing manual and power wheelchair accessories and devices to meet specific medical needs.

Co-chaired international and domestic committees involved in the advocacy and clinical position for medically necessary equipment.

BLACKBOX SOLUTIONS/IOTECH

President, 2014 – 2016

Developed and manufactured emergency operation centers for government and commercial clients to ensure business continuity in the event of an emergency or natural disaster. Key planner in formulating the company’s vision and strategic direction to position it as a differentiated competitor in the market. Built loyal customer relationships by taking the time to identify needs and create solutions to meet those needs effectively. Key Achievements:

Collaborated with partners to design and implement a virtual switchboard to provide effective radio and network interoperability between disparate, mission critical systems, devices, and equipment, resulting in a reliable continuity platform for communication, networks, and security for multi-site centers. MIDWEST PRECISION PRODUCTS

President, 2003 – 2014

Led day-to-day operations of the world’s leading international manufacturing company producing retractable, self- contained, cargo restraint devices in the material handling and automotive industries, consistently meeting deadlines, cost parameters, and quality expectations. Drove continuous improvement by implementing process controls, and creating detailed project plans. Fostered solid business relationships by routinely travelling to meet with domestic and international suppliers and customers to drive business growth. Provided fiscal, strategic, and operational leadership focusing on continually improving and optimizing results. Key Achievements:

Inventor, IP/Assignment – New Products

Developed and implemented quality system business plan and drove continuous improvement.

Created Quality Manual and registered company to ISO 9001:2000 and ISO 9001:2008 standards.

Controlled costs and directly negotiated contracts with suppliers and customers to increase profitability. ADVANCED INNOVATION and MANUFACTURING

President, 2010 – 2014

Designed, patented, manufactured and sold weapon accessory products in the US and foreign allied military, law enforcement, and commercial markets. Worked with business partners to create new compression molding and thermoforming compounds and techniques to establish unique product capabilities. Performed metallurgical and polymer testing on products to ensure highest level of product quality and control. Created and conducted government and commercial licensing negotiations and agreements. Developed and maintained wholesaler (OEM), distributor, and dealer networks for all product lines. Established product quality control and documentation procedures to ensure compliance with USML and ITAR regulations for export control. Trained departmental staff on inspection and auditing procedures and provided technical support to plant personnel and customers. Key Achievements:

Developed the company’s business plan, mission and strategy.

Invented products and successfully registered IP for military, government, and commercial sales.

Products became standard issue on the USMC M27-AIR military program of record.

Global supplier to US and allied forces, including Tier 1 SMUs, responsible for the global fight on terror. ADDITIONAL SKILLS

Customer Service

Quality Control and Testing

Active Listening

Communication and Conflict Resolution

Problem-Solving

Time Management

Hand and Power Tools

Blueprint and Solid Modeling

Measurement Instruments and Devices

Contract Negotiations

Computer Skills and Typing, Including MS Office Suite

Inventor, Patent Registration and Assignment

Intellectual Property Rights and Copyright Registration EDUCATION AND TRAINING

Bachelor of Science - Combined Sciences, Biology

YOUNGSTOWN STATE UNIVERSITY, 1995 — Youngstown, OH Nuclear Power and Propulsion Technology

EM3, Electrician’s Mate; Nuclear Reactor

Honorable Discharge, 1990

U.S. NAVY

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