Scrum Master
Resume:
Ernest Ita Tel: 502-***-**** Email: *****.***@*****.***
Professional Summary
Energetic and passionate SAFe Certified Scrum Master with more than 8 years of experience as a Scrum Master, successfully managing and delivering large software development projects while building self-organizing teams by fostering collaboration and pushing for continuous improvement.
Seasoned Business Intelligence Analyst with over 10 years of experience in reporting and analytics
Served as a Scrum Master within multiple Scrum and SAFe teams, facilitating the transition from Waterfall methodology to Agile methodologies by fostering transparency, commitment, focus, respect and courage.
A committed team player with excellent facilitation and conflict resolution skills; with a proven ability to motivate, guide, train, and improve cohesion of project team members to ensure high quality deliverables.
Extensive experience in building dashboards and visualizations in Tableau and Power BI
True leader with high emotional intelligence, exceptional communication, leadership, and teamwork abilities, with a proven track record of driving team success in dynamic environments.
Skills Summary
Agile Framework and Methodologies: Scrum, Kanban, SAFe
Project Management Tools: Jira, Confluence, Rally, Sharepoint, Miro, Mural
MS Office Tools: MS Excel - Macros, VLookup, Pivot Tables; MS Office; Outlook, Powerpoint,
Databases: RDMS - Oracle12c/11g, SQL Server, MS Excel & MS Access
Business Intelligence Tools: Tableau, Power BI, Alteryx, Salesforce CRMA
Scrum Skills: Agile/Scrum, True Leader, Meeting Facilitation, Capacity Planning, Agile Estimation, Change Management, Communication, Conflict resolution, Relationship building, Risk Mitigation and Collaboration, High Emotional Intelligence, Impediment Removal, Cross Team Dependency Management, Collaboration, Continuous Improvement
Professional Experience
FIDELITY INVESTMENTS, DURHAM, NC 08/2022–PRESENT
Scrum Master
Guide and coach 2 Scrum Teams in Agile Practices, ensuring they adhere to the core principles and best practices of Scrum
Facilitate all Scrum Ceremonies, including daily stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives
Act as a servant leader to the teams, removing impediments and fostering a collaborative environment where everyone can excel
Helped teams to stay focused on delivering high-quality products by promoting transparency, accountability, and continuous improvement
Implemented systems to monitor and report on team performance, track progress, and provide actionable feedback to improve efficiency and effectiveness, hence helping teams improve their deliverables
Supervise various metrics that track the team’s quality, productivity, predictability and innovation behaviors. These include Product Backlog, burn down chart, sprint burn-up charts, release burn down chart, team velocity, planning and throughput predictability, quality reports and more.
Identified potential project risks, developed mitigation strategies, and manage risk throughout the project lifecycle to ensure successful outcomes
Facilitate collaboration across different teams and departments to ensure seamless communication and integration of project efforts
Supporting adoption, and consistent use of enabling tools (e.g., Jira, Miro, Confluence).
Organizing and presenting ideas and information logically and concisely to a variety of audiences, including both technical and non-technical individuals.
Working closely with the squad leader to plan and execute on the highest priority work as per the product roadmap.
Handling multiple, competing priorities simultaneously.
Help manage and track both key dependencies and technical impediments impacting the program, removing impediments and guiding the team to remove impediments.
Creating change Management tickets and planning release windows and cycles across portfolios, components.
Conducting release readiness meetings by leading and coordinating checklist and deployment plan execution.
Validating release notes and ensuring that releases operate as per expectation.
Created reports and dashboards using Tableau and Salesforce for reporting and analytics as well as customer relationship management
Performed Regression Testing with over 100 test cases on Salesforce Application
BANK OF AMERICA, Charlotte, NC 01/2021–12/2021
Finance Analyst/Tableau Developer – Treasury Data Management
Built, delivered, and monitored daily data controls essential for Liquidity/ Regulatory Reporting using Tableau and SQL.
Performed daily/monthly controls and governance routines supporting the completeness and accuracy of Treasury data consumed by downstream stakeholders
Assisted in the design, development, testing and implementation of Data Quality, Data Validation, and reconciliation controls.
Performed daily, monthly, and ad hoc data reconciliations between different data warehouses for downstream consumption.
Built, delivered, and monitored daily data controls essential for Liquidity / Regulatory Reporting.
Performed daily/monthly controls and governance routines supporting the completeness and accuracy of Treasury data consumed by downstream stakeholders
Contributed to multiple internal work streams in support of Treasury initiatives including but not limited to Liquidity reporting (Net Stable Funding Ratio (NSFR), FR2052a (Fed 5G), Liquidity Coverage Ratio (LCR) as well as Capital and Balance Sheet Management.
Performed consistent, timely, and accurate delivery of controls results providing product and technical expertise. Managed relationships with business partners (Data Stewards, Treasury Business stakeholders, Technology, Governance) to ensure compliance with data quality and data fit for use requirements.
Assisted in the design, development, testing and implementation of Data Quality, Data Validation, and reconciliation controls.
Ensured process controls, data validation activities, and measurement processes remain timely and relevant.
Wells Fargo, Charlotte, NC 12/2016–12/2020
Scrum Master
True Leader to the Scrum team, facilitating discussions about current state vs future state work with multidisciplinary teams as well as Scrum events such as daily stand-ups, product backlog grooming, sprint planning, review, and retrospectives.
Assisted with the coordination and facilitation of quarterly PI planning workshops, system demos, inspect and
adapt workshops for future PIs and Release Management meetings.
Helped Product Owner/ Product Advocate/ Project Management continuously maintain, refine, and prioritize
their product backlogs.
Worked closely with the Release Train Engineer of the ART in coordinating dependencies between various
scrum teams.
Helped my teams write and split User stories as well as break down epics appropriately based on business requirements
Used Jira and Confluence to create and track work items through the SDLC for both Scrum and Kanban teams.
Tracked team progress by creating and reviewing sprint burn down charts and Release burn down charts.
Worked closely with other scrum masters; product owners and business partners to optimize all agile based processes.
Captured and spoke to metrics such as burn down charts, velocity etc. to monitor team/ project health.
Encouraged pair programming to promote team cross functionality and overall output.
Performed complex data analysis and data mining in support of business data improvement initiatives.
Analyzed data from multiple systems to support reporting and analytical requirements.
Automated monthly excel reports into tableau workbooks and dashboards.
Built and published customized interactive reports and dashboards using tableau server, restrict data for particular users using row level security and user filters for sub teams and managers.
Executed quality control checks in the form of SQL queries and in tableau to ensure data integrity and enforce business rules and engage partners to ensure the best data is available.
Collaborated with senior staff and other team members to produce specific customized reports, ad hoc analyses and Business Intelligence Visualizations using Tableau, as well as reports scheduling using Tableau Server
Bank of America, Charlotte,NC 01/2016–12/2016
Scrum Master
Identified and removed impediments, prevent distractions that interfere with the team’s ability to deliver the Sprint commitment.
Played a pivotal role as the servant leader to the Scrum team by designing and implementing Agile best practices.
Coordinated all Scrum events including sprint planning, daily stand up, sprint retrospective, sprint demos, story grooming, Release planning.
Work on SAFe framework with other Scrum teams, by attending and actively participating in Scrum of Scrums and Agile Release Train syncs to highlight and address any possible inter team dependencies.
Had regular meetings with offshore team to understand progress, challenges and remove blockers for the team. Provide guidance and direction to offshore and on-site teams.
Worked with geographically dispersed teams in implementing Agile Framework with Scrum events like Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
Constantly worked with product owner to make sure the Product Backlog was healthy and relevant
First Citizens Bank, Raleigh, NC 01/2014 – 01/2016
Scrum Master 01/2015–01/2016
Responsible for facilitating the scrum process and ensuring the team is delivering value.
Implemented Issue Tracking in JIRA to effectively track impediments against user stories.
Ensured software development team accounts for all defined requirement in coordination with quality assurance team.
Assisted with committee that help in transitioning team from Waterfall to Agile Methodologies.
Coordinated and facilitated all Scrum team events including Grooming/Product Backlog Refinement Sessions, Sprint Planning, Daily Stand-ups, Sprint Reviews and Sprint Retrospectives.
Consulted with clients and internal stakeholders to gather requirements and plan milestones in the research, development, and implementation phases of the project lifecycle.
Provide guidance and motivation to team members and project stakeholders; and effectively deploy resources to achieve project objectives.
Managed Product backlog to ensure there is consistent flow of work to the development teams that aligns with company priorities.
Protected development team from outside distractions so they could stay focused on product backlog project timeline. Partnered with Product Owners to ensure vision, roadmap and personas are well-defined and understood.
Maintained task board and produced daily burndown charts.
Managed communications with key stakeholders ensuring awareness of significant changes to project status in a timely manner and made sure business resources stayed in alignment with the set timeline.
Prepared management reports to summarize the status of projects and work activities.
Acted as an intermediary between business line customers and technology partners.
Market Risk Reporting and Analytics Consultant/Tableau Developer 01/2014–01/2015
Created and published Tableau Dashboards with interactive views and drill downs along with user level security
Utilized Tableau for data mining to identify, analyze and interpret trends and patterns in complex data sets and create reports.
Designed and developed Operational Risk dashboards using tableau to track, analyze and report on Key Risk Indicators
Designed and developed Basel Compliance dashboards using tableau and analyzed output for management review and reporting
Developed and prepared regular and time sensitive ad-hoc deliverables around market risk.
Managed market risk across asset classes including interest rates and rates derivatives, equity and equity derivatives, credit products and securities financing.
Monitored adherence to risk limits for all trading activities using quantitative measures, including VaR and stress tests.
Built dashboard that analyzed daily trading floor data.
Monitored credit limits and worked with trading desks and credit analysts to resolve credit limit breaches.
Prepared and sanitized data for stress testing.
Analyzed daily VaR and write commentary on significant changes for senior market risk managers.
Monitored the bank’s exposure to market risk to ensure it remained within limits and produced daily market risk reports.
Republic Bank & Trust Company, Louisville, KY 05/2009–12/2013
Credit Risk Reporting and Analytics
Worked with key business stakeholders to define KPI’s and develop parameters used for end user reporting and analytics capability.
Designed and developed Operational Risk dashboards using tableau to track, analyze and report on Key Risk Indicators (KRIs)
Designed and developed Basel Compliance dashboards using tableau and analyzed output for management review and reporting.
Worked with users of the reporting tools to train and advice on how to access reports.
Managed the reporting and analytics platforms to ensure scheduled jobs are successfully run and analytics data aligns to timeliness/completeness requirements.
Worked with database administrators to ensure that databases feeding the reporting platforms are tuned for optimal performance.
Worked closely with business analysts and project managers to develop and refine reporting requirements.
Built and maintained loan origination dashboard showing volume and characteristics of new loan originations, which bank used to create sales and marketing strategies to target different areas and emphasize different products.
Built and maintained delinquency dashboard to manage cash flow and credit quality by monitoring delinquencies, roll rates, and vintage information spanning credit cards, mortgages and consumer loans, enabling bank to see details about problem areas in the portfolio and set a plan for getting them current.
Built and maintained charge-off dashboard to provide management with insights into progressions from delinquencies to charge-offs, by looking at charge-offs from a host of dimensions including regions, products and circumstances such as foreclosures or repossessions.
Unified data from disparate systems into a single, consistent repository optimized for risk analysis and reporting.
Analysed requests from management to determine the credit risk analysis of the assigned portfolio and prepare reports with findings to help the management making decisions on lending and credit worthiness.
Conducted credit risk analysis by analysing risk parameters such as the probability of default, value at risk, risk weighted activity ratios.
PricewaterhouseCoopers, Louisville, KY 01/2007 – 05/2009
Auditor
Completed substantive work on PharmaStat (Kindred) audit for the areas of cash, Property, Plant and Equipment, and Accounts Payable.
Completed substantive work on Trad Na, Inc. audit for the areas of Cash, Property, Plant and Equipment, and Accounts Payable.
Team member of EON USA Audit Engagement Team: tied out the yearend financial report consolidation, actuary pension, and general ledger, searched for unrecorded liabilities, prepared lead schedules and performed audit on the areas of cash and accounts payable.
Performed audits on internal controls to test the effectiveness of internal controls
Designed and performed IT general controls testing for Sarbanes-Oxley 404 Compliance
Education
MBA (Strategy & Global Business)
University of Louisville, KY, 2012
Masters of Accountancy
University of Louisville, KY, 2012
BA Business Administration in Accounting
Lindsey Wilson College, Columbia, KY, 2004
Certifications
SAFe 5.0 Certified Scrum Master
Certified Scrum Master
Professional Scrum Master I
Tableau Certified Data Analyst
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