Quality Assurance Program Management
Resume:
Deborah F. Garner
Temecula, California
********-******@*******.***
Professional Profile
Program Management professional with 8 years of leadership experience in medical administration and management. Proven success in overseeing facility operations, staffing, fiscal policies, and interdepartmental collaboration. Adept at applying health systems practices and protocols to ensure organizational efficiency. Skilled in strategic planning, staff development, and quality assurance with a strong ability to meet objectives and drive program success. Motivated and adaptable, eager to leverage expertise in program management within a dynamic team setting.
Summary of Professional Skills
● Data Analysis expert ● Knowledge on state regulations ● Meeting objectives ● Skilled communicator
● Strategic Planner ● Staff Development ● Quality Assurance ● Staff Training qualified
● Organizational Skills ● Program Development and Management ● Trauma Informed Trained
● Behavioral Therapies, Dual Diagnosis, and Development Trained ● Managing Staff and Assigning Projects Based on Needs ● Proficient in Task Completion ● Culturally Competent
● Monthly, Quarterly and Annual Staffing Evaluations Software/System Skill
Microsoft Word/ Excel Proficient, Time and Task Management, Detail Oriented, Written and Verbal Communicator, Work well independently. HIPAA, Certified Zoom, Microsoft Teams, Google Suite User, CPR Certified, CERNER Certified Relevant Professional Experience
Encouragers Counseling and Training Centers Inc.
Chief Operating Officer
July 2023 – Current
•Completed accurate calculation and processing of payroll, managed billing, invoices, and tax filings.
•Customer service oriented & easily able to develop relationships
•Led Hiring and onboarding for 15 clients across 3 roles
• Prepare and process credentialing applications for therapists and organization.
•Communicate all scheduling changes to the appropriate departments in a timely fashion
•Proficient in compiling medical reports, and organizing health screenings
•Knowledge of medical terminology and procedures
•Verification and documentation of new patient insurancecoverage and coordinating costs for services Temecula Valley Unified School District Temecula, CA. Autism Behavior Intervention Assistant
January 2023- June 2023
•Provideindividualizedinstructionalprogramsinaone-to-onefashion,and/orsmallgroups.
•Assistsstudentsbyaccommodating,adaptingand/orpersonalizingclassroomassignments.
•Support students with generalization of skills intogeneral education settings.
•Sets up work areas and prepares materials for classuse.
•Maintain routine information and operational records.
•Prepares reports of work completed and materialsused.
•Attend and complete on-the-job comprehensive training. Cherokee Nation Tulsa, OK
Clinical Cutover Specialist
June 2022-July 2023
•Prepare, compile and sort documents for data entrywithin DOD approved systems.
•Manually enter data for patients whose records didnot transfer during system updates.
•Check source documents for accuracy within EHR.
•Verify data and correct data when necessary.
•Enter data from source documents into prescribed computer databases, files and forms.
•Coordinate in a professional and courteous mannerto resolve issues and concerns.
•Obtain further information for incomplete documents. DOD Navy/Kaneohe Bay Medical, Kailua HI.
Medical Support Assistant
March 2021-July 2022
•Registers Active Duty/Reserve service members and their dependents into the medical program utilizing multiple systems for verification purposes.
•Scans sensitive and medical documentation into EHR; HAIMS and GENESIS, for service members and dependents.
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•Signs appropriate forms for transferring and requesting medical records to and from other Military Treatment Facilities (MTF) as well as civilian clinics and hospitals.
•Receives, reviews and processes all incoming requestsfor records from civilian, military, Department of Veteran Affairs (VA) Hospitals, Social Security Administration (SSA), insurance companies, state and county agenciesensuring there are no violations of patients'authorizations for release of information in accordance with Health Insurance Portability and Accountability Act (HIPAA) laws.
•Participated in training staff to use the new EMR system at Kaneohe Bay Medical clinic.
•Verify insurance coverage and eligibility
•Cerner Certified.
Bestica Inc./Makalpa Medical, Pearl Harbor HI.
Medical Support Assistant
October 2019-March 2021
•Welcomed and registeredActive Duty/Reserve servicemembers and their dependents into the medical system using Composite Health Care System (CHCS).
•Verified patient insurance coverage using DefenseEnrollment Eligibility Reporting System (DEERS) and General Inquiry of DEERS (GIQD).
•Maintained and updated outpatient medical records for both active duty and family members.
•Reviewed and analyzed medical documents to verify completeness using HAIMS and AHLTA.
•Coordinated medical record handling between facilities electronically, orally, and in writing.
•Maintained daily log of documents scanned, filed,faxed and indexed. America’s Staffing Partners, Kailua, HI
Medical Administrative Assistant
October 2018 – October 2019
•Welcomed and checked in patients while coordinating appointments for multiple providers.
•Verified and updated patient’s insurance coverage with Tricare using DEERS and CHCS.
•Assessed appointment need and urgency both in personand over the phone.
•Supported the administrative team by tasking patientpaper work and documents.
•Assigned medication refills to the appropriate provider.
•Efficiently trained three front desk clerks.
Kell Medical, Jacksonville, NC
Medical Appointment Clerk
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July 2016 – July 2018
•Coordinated appointments and checked in patients.
•Coded patient’s visits for the billing departmentusing ICD 10
•Assigned patient medication refills to providers.
•Answered multiline phones.
Education
Coastal Community College, Jacksonville, NC
Degree Associate of Arts in Medical Administrations Billing and Coding GPA: 4.0
2014-2018
UC Blue Ash, Cincinnati, Ohio
X-ray Technology
2002-2003
Associations
Phi Theta Kappa
Honor Society
Notable Awards
Navy Health Clinic Hawaii
Civilian of the Quarter Award 2022
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