Desktop Support Information Systems
Resume:
`
Anthony K Mitchell
Denver, CO 80222
**************@*****.***
EDUCATION
Information Assurance, Doctorate of Computer Science
Colorado Technical University, Wichita, Ks
Studies currently focus on security of automotive computer systems
Management Information Security Information Systems, Master of Science
Friends University, Wichita, Ks
Studies focused on Information Assurance and Security. Emphasis on Management
Management Information Systems, Master of Science
Friends University, Wichita, Ks
Studies focused in business development, IT project management, technical planning, and business case analyses. Created working prototypes for numerous web site projects and desktop applications.
Computer Information Systems, Bachelor of Science
Friends University, Wichita, Ks
Specialized in Desktop Support and Computer Networking areas. Contributed to team projects, to create simulated real-world applications.
EXPERIENCE
I have several years of experience in the IT field, besides a formal graduate level education in Information Systems. Some of my recent achievements include:
• Hands on training in the creation of LUNS, Vfilers, Qtrees, and Volumes
• Administration and monitoring of several different NetApp storage arrays, including FAS3200 and FAS2000 series
• Experience in usage and support of Tivoli Storage Manager (TSM) and associated products
• Global support of Storage Area Network and Network Attached Storage (NAS/SAN) infrastructures.
• Highly Experienced in Powerpoint, Visio and Excel
• Very Proficient in Support Ticket Creation/Escalation/Resolution and Change Management
Switch Technician
BlackBox/Nesco/Spirit AeroSystems March 2017
Installation and maintenance of networking equipment
Instructor
MakeICT March 2014-Present
Instruction of Technical classes.
Desktop Support Technician(Spirit AeroSystems)
Valtech IT, Dallas Tx January 2014-March 2014
Participated in a company-wide Windows 7 and printer migration for Spirit AeroSystems. Duties included printer and OS migration, management coordination, resource allocation, project management.
Desktop Support Technician
Concergent IT, Wichita, Ks September 2013-November 2013
Desktop Support for the clients of Concergent IT. Troubleshooting and repair of diverse windows server environments. Administration of Windows Server 2003, Small Business Server, Windows Server 2008 and 2008R2. Administration of Outlook 365 email service.
Technical Service Engineer July 2012 – December 2012
NetApp (Convergys), Wichita, Ks
As a TSE 1, I used such tools as SnapShot, SnapMirror, SnapVault, FlexClone, SnapLock, Multistore, FlexShare, and SnapDrive to ensure customer satisfaction in the administration and maintenance of the NetApp storage products.
Lead Tape Operator (Spirit AeroSystems) October 2011 – July 2012
Pomeroy IT, Hebron, KY
For Spirit AeroSystems in Wichita, Ks, create, update, and maintain database for the tape backup library onsite at Spirit AeroSystems. Correct and maintain information archive for tape library and maintain all logistical operations for regular and disaster recovery backup library.
Service Desk Representative April 2011-May 2011
Volt Technical, Fort Worth, Tx
For Volt Technical in Fort Worth, Tx, created service desk call records, performed application, hardware and network troubleshooting for Raytheon Military helpdesk
Freelance Android Developer October 2009 – February 2011
Company Name, Wichita, Ks
Worked to produce ports of popular arcade and home console games and computer applications to android smartphones using android operating system 1.6 to 2.3
Computing End-User Support, Intermediate August 2006 – October 2009
PDS Technical(Spirit AeroSystems), Wichita, Ks
Supported level II and level III hardware and software support, Assisted in equipment migrations(Install, Move, Add, Change or IMAC), and software updates, citrix (xenapp) vpn and
engineering support. O/S migrations, windows 2000 to xp, and xp to vista. Sharepoint user support and networking support (LAN/WAN setup, support, and optimization). Re-imaged and/or cloned desktop pcs using Ghost, or other backup software. Used Active Directory to reset user passwords, and maintain and/or update new or existing users. Used Windows RDP (Remote Desktop Protocol) to remote access and support desktop pcs. Used Maximo ticketing/metric/inventory system.
Computing Technology Instructor March 2006 – May 2006
Vatterott College, Wichita, Ks
Instructed two classes in Windows software, in preparation for college certificate, and for Comptia A+ Software Certification track.
Instructed two classes in preparation for Windows 2003 Server certification test for college certificate and the Windows 2003 Server certification test for MCSA/MCSE 2003 certification track.
Senior Desktop Support Analyst March 2005 – December 2005
The Computer Merchant (Cessna), Wichita, Ks
Supported Microsoft Workstation Operating systems (Windows NT 4.0, Windows 2000 Professional and Windows XP Professional)
Created and distributed PC images using Ghost - Disk to disk and multi\unicast
Performed PC backups using in house developed software, backing up user profiles to network drive, then restoring profiles on new machines
Assisted in the evaluation of business problems, evaluated and recommended vendor packages, and Implemented required software. Assisted in the evaluation of new personnel end-user computing packages and equipment. Consulted with client area management and staff regarding PC and LAN systems and equipment problems or malfunctions and recommended solutions.
Utilized company (Peregrine/Remedy) ticketing system to track company equipment and log support calls and resolution for the company
ACTIVITIES & AWARDS
makeICT
ACM
Central Plains ISSA
InfraGard Kansas City Chapter
Operating Systems:
Windows 10
Windows 7
Windows 8
Windows Server 2016
Windows Server 2012
Windows Server 2008
Kali Linux
Redhat Linux
Debian Linux
Ubuntu Linux
CentOS Linux
Certifications
Comptia A+
Comptia Network+
Comptia Security+
Microsoft MCP
Tools
Active Directory
SnapShot
SnapMirror
SnapVault
FlexClone
SnapLock
Multistore
FlexShare
SnapDrive
Microsoft Exchange
Contact this candidate