Customer Service Ramp Agent
Resume:
MATTHEW SIMON
Dedicated and detail-oriented ramp agent and warehouse professional with over a
decade of experience in logistics, customer service, and facility operations. Proven ability to work efficiently in high-pressure environments and deliver consistent results. Known for strong organizational skills, reliability, and commitment to safety standards. 556 4th St
Richmond Ca
Simon.. lmatthew22@gmail.. com
Work Experience
Richmond School District — Janitor
03/2010 to 07/2014, Richmond Ca
Maintained cleanliness of school facilities, ensuring a safe and sanitary environment for students and staff. Performed minor repairs and assisted with basic facility maintenance tasks as needed.
Ensured a safe and sanitary learning environment for students and staff by maintaining the cleanliness of school facilities, including classrooms, restrooms, and common areas.
Performed minor repairs, such as fixing leaky faucets, replacing lightbulbs, and patching minor wall damage, contributing to the overall upkeep of the school. Collaborated effectively with school staff to identify and address facility needs, proactively addressing potential issues before they escalated. Maintained a tidy and presentable appearance of the school grounds, including sweeping sidewalks, removing debris, and ensuring proper waste disposal, which contributed to a positive school environment. Adhered to strict sanitation protocols to maintain a healthy work environment for myself and others, ensuring the highest standards of cleanliness in all areas of the school.
IGI — Security
08/2011 to 12/2014, Richmond Ca
Monitored and patrolled premises to ensure the safety and security of facilities and personnel. Enforced entry regulations and conducted security checks to maintain controlled access.
Enforced entry regulations and conducted security checks to maintain controlled access, ensuring the safety and security of facilities and personnel. Patrolled facilities regularly to identify and address potential security risks and ensure a safe environment for all.
Responded to security incidents promptly and effectively, implementing appropriate security measures to mitigate risks and maintain order. Maintained controlled access to secure areas, verifying identification and authorization to prevent unauthorized entry.
Ensured facility security by implementing security protocols and procedures, including the use of surveillance systems and access control measures. First Student — Fueler / Shop Assistant
Southwest Airlines — Ramp Agent
07/2014 to 02/2017, Richmond Ca
Fueled and inspected school buses, maintaining operational readiness and compliance with environmental standards. Provided shop assistance by supporting repairs, conducting maintenance checks, and ensuring the facility's cleanliness.
Ensured the operational readiness of school buses by fueling and inspecting vehicles, adhering to environmental standards and safety protocols. Supported repair operations by providing shop assistance and contributing to the maintenance of a safe and efficient work environment. Conducted routine maintenance checks on buses, identifying and addressing potential issues proactively to ensure optimal vehicle performance. Maintained a clean and organized shop environment, contributing to a safe and efficient workspace for technicians and staff.
Assisted with various shop tasks, contributing to the overall efficiency and effectiveness of maintenance operations.
05/2017 to 11/2020, San Francisco Ca
Handled baggage operations and assisted in aircraft preparation, supporting seamless flight operations and on-time departures. Conducted equipment maintenance checks, adhering to strict safety guidelines and regulations. Ensured timely and safe aircraft preparation, contributing to seamless flight operations and on-time departures.
Maintained a high level of operational efficiency by handling baggage operations proficiently and adhering to strict safety guidelines. Performed meticulous equipment maintenance checks, upholding the highest safety standards and ensuring a secure operating environment. Promoted a culture of safety and efficiency by adhering to industry regulations and best practices, contributing to a positive customer experience. Hello Fresh — Lead / Supervisor
McGee Air Service — Ramp Agent
Awc — Installer
12/2020 to 09/2022, Richmond Ca
Assembled and packaged food orders in a fast-paced warehouse environment, meeting productivity and quality targets.
Maintained cleanliness and organization within the warehouse, ensuring compliance with food safety standards.
03/2020 to 10/2022, San Francisco Ca
Conducted loading and unloading of aircraft following airline and safety protocols, prioritizing accuracy and timely deliveries. Assisted in ramp operations to support efficient ground handling and flight turnaround processes.
05/2023 to 10/2024, Richmond Ca
Checking vehicles for defects and missing parts while installing necessary parts.
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