Customer Service Flexible Schedule

Ivor Wood

**** ****** * ********, ** ***** 757-***-**** ********@*****.***

Summary of Qualifications:

Safety-conscious HVAC and Refrigeration Apprentice, who effectively manages large scale volume of work orders, for both commercial and residential properties. Focused on delivering quality work and exceptional customer service. Strong work ethic and flexible schedule. Prior experiences as a cultivated skillsets as an effective communicator, team player, attention to detail, effective problem solving and critical analysis, inclusive of supervisory roles and delegation of task. Highlights/Areas of Expertise:

• Leak Checks • Outstanding Customer Service

• Ventilation and air conditions • Test systems to ensure system is working properly

• Preventative Maintenance • Securing supplies for projects

• Control Systems programming • Performs duties as assigned by Management

• Examine heating and system • Duct work, piping, rigging

• Installation • Work effectively with Senior HVAC Technician Past Experience:

Chris Climate Control, HVAC-R Apprentice Brooklyn, NY July 2020 - Present

● Run and connect communication wires

● Run line sets

● Hang condensers on the outside

● Hang inside units (blowers)

● Pick up and drop off materials

● Clean up after days work

Pro-Source, Warehouse Supervisor Yorktown, VA November 2018 - May 2020

● Unload and load carpet and tile and other flooring materials

● Cut carpet and vinyl for members

● Conduct weekly and monthly inventory

Wal-Mart, Maintenance Supervisor, Newport News, VA February 2017- October 2018

● Delegated nightly tasks to 5-8 associates

● Assists in the nightly maintenance of the floors

● Assists managers with pulling freight and stocking freight

● Certified to operate several power lifting equipment Airlink Head, Dispatcher New York, NY December 2009-2017

● Responsible for a fleet of vans

● Distribute work evenly to owner operators

● Involve in making reservations to and from hotels for passengers

● Responsible for handling and resolving all incoming discrepancies from passengers

● Centralize all whereabouts of 80-100 vehicles

● Dispatching sightseeing buses

● Assumed the supervisory role for the call center during the overnight and early mornings

● Monitored the flow of calls, the duration of calls and missed calls

● Provided limited technical support to customers when needed Ivor Wood

9223 Avenue A Brooklyn, NY 11236 757-***-**** ********@*****.*** Canconex, Supervisor (Contractor for Ball Metal Corp) Algonquin, Ill. January 2008-January 2009

● Operated a forklift at The Ball Metal Corp.

● Responsible for the day-to-day supply of material(dunnage) to the production line

● Supply the machine operators with the necessary amount of sheets needed to be clean daily

● Fill and remove top frames from cages as dictated by label changes

● Record the total amount of material supplied to production daily and monthly Airlink, Head Dispatcher New York, NY March 2005-August 2007

● Responsible for a fleet of vans

● Distributed work evenly to owner operators

● Involved in making reservations to and from hotels for passengers

● Responsible for handling and resolving all incoming discrepancies from passengers

● Centralized all whereabouts of forty vehicles

Children’s Village Sociotherapist (Supervisor) Dobbs Ferry, NY August 1999-July 2004

● Supervised a staff of five to seven Sociotherapist staff daily; evaluated and monitored work performance

● Interacted with cottage social worker to ensure consistency between residents, family, and staff

● Conducted therapeutic crisis intervention training for the agency

● Facilitated the sex-education program for agency Children’s Home of Wyoming Conference Cottage Supervisor Binghamton, NY August 1994-July 1999

● Responsible for managing the daily routine of cottage’s

● Facilitated the transportation for the residents

● Managed the campus on various evenings and weekends

● Corresponded with parents and residents to promote communication and foster growth in the family EDUCATION:

Binghamton, NY SUNY Binghamton (1987-1992)

MAJOR: Social Science,

*Strong background in mathematics

Computer Skills: Microsoft Office

AFFILIATIONS & ADDITIONAL INFORMATION:

• Member of Fraternal Organization

• First Aid & CPR Instructor Binghamton, NY June 1994

• Volunteer Firefighter Binghamton, NY August 1994

• First Responder Binghamton, NY August 1994

References furnished upon request

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