Customer Service Support
Resume:
Daniel Black
Looking for my new career
Meridian, MS 39301
**************@*****.***
Professional Summary
Dynamic and results-oriented professional with over 15 years of experience in tech support and help desk roles, complemented by extensive expertise in customer support. Proven track record of delivering exceptional service, resolving complex technical issues, and enhancing client satisfaction. Adept at fostering positive relationships with customers and collaborating effectively with cross-functional teams. Seeking a long-term career opportunity where I can leverage my technical skills and customer service experience to drive success and contribute to organizational growth. Committed to ongoing professional development and eager to take on new challenges. Notable attributes that define my candidacy include:
• Demonstrated responsibility and accountability
• Proficiency in independent work
• Exceptional problem-solving and troubleshooting skills
• Adept at handling challenging customer interactions with professionalism
• Proven ability to lead and manage teams effectively
• Willingness to seek assistance when necessary
• Exhibiting politeness, kindness, and exceptional manners During my career, there have been brief employment gaps, some due to my pursuit of education and others stemming from pandemic-related relocations from Boston to Mississippi. I am eager to advance my professional journey with a company that aligns with my goals and values. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner
Clutter Pro LLC-Meridian, MS
May 2021 to Present
Self Employed
Pressure washing
Customer Support
Inventory
Loss Prevention Officer
Walmart-Quincy, MA
July 2019 to July 2020
1. Prevented loss of merchandise by conducting walk through, viewing CCTV and reports from employees. 2. Conduct sensor audits.
3. Apprehend suspects, interview and make reports
Loss Prevention Manager
Nordstrom-Braintree, MA
February 2018 to May 2019
1. Operated surveillance equipment.
2. Conducted internal searches of employees and belongings. 3. Conducted weekly security audits.
4. Coached employees on proper ways to spot theft and the way to handle it. 5. Maintained the stores alarm system and provided managers and up alarm codes. 6. Controlled keys to store and merchandise such as jewelry. Assigned keys to employees Customer Service Manager
The Flying Locksmiths-Braintree, MA
January 2017 to August 2018
1. Provided customer service to clients via phone, online chat and email. 2. Scheduled appointments for the technicians.
3. Dispatched technicians to emergency service calls 4. Took payments for services rendered.
5. Ordered parts for clients and technicians.
6. Took lead on irrational customers.
7. Coached a team of 8
IT Manager
Newton Pawn-Newton, MS
April 2014 to February 2016
1. Setup and maintained internal Network.
2. Designed and operated website, online ordering and inventory. 3. Setup store PC's, pos's, printers, scanners and such Customer Service Manager
NEW Corporation-Meridian, MS
October 2010 to February 2014
1. Provided customer service to DirecTV customers via phone and e-mailed. 2. Mainly provided tech support and problem solved customers concerns. 3. Took payments, ordered equipment, edited services and such Custodian/Maintenance
ServiceMaster-Meridian, MS
October 2011 to December 2012
1. Cleaned office spaces
2. Swept and mopped offices and meeting rooms
3. Operated buffers on warehouse floors
4. Responded and cleaned any accidental spills or messes non hazard and hazard Forklift Driver
REMY BATTERY COMPANY-Meridian, MS
May 2007 to February 2011
Operated sit-down and standup forklifts
Education
Associate's degree in Secondary Education
Meridian Community College - Meridian, MS
April 2010 to July 2012
High school diploma or GED
Clarkdale High School - Meridian, MS
July 1998 to 2002
Skills
• CCTV
• Loss Prevention (5 years)
• Security (5 years)
• Surveillance (5 years)
• Writing Skills
• Computer Skills (10+ years)
• Computer Literacy (10+ years)
• Computer Graphics
• Computer Operation (10+ years)
• Web Development
• Web Design (10+ years)
• Microsoft Office
• Microsoft Word
• Interviewing
• Internal Audits
• Internet Of Things (10+ years)
• IT Experience (10+ years)
• Network Administration
• Live Chat (10+ years)
• Help Desk (10+ years)
• Adobe Photoshop (10+ years)
• Network Support
• Operating Systems
• Manager (10+ years)
• Quality Assurance (10+ years)
• Quality Control (10+ years)
• Quality Management (10+ years)
• Management (10+ years)
• Management Experience (10+ years)
• Linux
• Account Management (5 years)
• Technical support (10+ years)
• Forklift
• Help desk
• Customer service
• Live chat
• Merchandising
• Interviewing
Certifications and Licenses
Work Keys
April 2015 to Present
Awarded the golden certificate.
CPR
February 2018 to February 2022
First Aid Certification
Assessments
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
May 2023
Responding to customer situations in a retail setting Full results: Proficient
Security guard skills — Proficient
May 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Forklift safety — Proficient
May 2023
Best practices and safety hazards in forklift operation Full results: Proficient
Basic maintenance and repair — Proficient
September 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Legal skills — Proficient
June 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Attention to detail — Proficient
June 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Technical support — Proficient
October 2022
Performing software, hardware, and network operations Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Proficient October 2022
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The majority of my technical expertise has been acquired through self-directed learning and practical application. I have established and managed a part-time computer repair business that specializes in crafting customized computer systems. My self-driven journey has encompassed mastering the intricacies of web design, computer graphic design, network administration, and a diverse array of technical proficiencies.
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