Project Management It Support

ROY MAMISHA MACHARIA

+*** (0-702****** ************@*****.*** https://www.linkedin.com/in/roy-macharia GRADUATE ELECTRICAL & ELECTRONICS ENGINEER

I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. AutoCAD Design Tool Project Management Technical Writing Team work Quality Assurance Deductive Reasoning Testing instruments Site Supervision Designing and Optimizing Circuits IT support Customer support Technical support Administration Troubleshooting

Electrical and Electronics Engineering; Second class lower division, The Technical University of Kenya, 2017 - 2023.

Project Management Essential Training; Certificate, Visiondrill, April 2023 – June 2023.

Computer Studies; Certificate, Bible School Computer Training Centre, January 2017-February 2017.

Kenya Certificate of Secondary Education (KCSE), Grade attained: A-, February 2013-December 2016.

Kenya Certificate of Primary Education(KCPE), Grade attained: A (411/500 marks), December 2012. Key contributions

• Facility management.

• Environment monitoring.

• System maintenance and upgrades.

• Network and server support.

• Incident management.

• Data Security Compliance.

• Vendor and client coordination.

• Documentation and reporting.

Key Contributions & Results:

• Conducting repairs and maintenance of all office facilities.

• Worked as an assistant supervisor.

• In charge of record keeping and making requisitions of stocks in the office.

• Daily operation and maintenance of AC and HVAC systems in the offices and server rooms.

• Routine checks of critical electrical equipment in the office including the UPSs and Fire suppression management system (FM200).

CAREER HIGHLIGHTS

EDUCATION & CREDENTIALS

CORE COMPETENCIES

Technician Jawabu Best Limited July 2023 – August 2024 Data Center Operations Engineer Icolo.io:A Digital Realty Company September 2024– Till date Key Contributions & Results:

• Helped fix any and all flaws in the system to allow to move forward in the set goals of achieving high- quality internet services to customers.

• Solved customer's internet issues including, intermittent signals, information of current outages, and hardware diagnostics.

• Helped get customers online over the phone, get new customers signed up for higher speed internet broadband.

• Exceed customer's expectation by providing excellent customer service through handling calls in an efficient time. Areas of Exposure:

• Conducting routine maintenance works on power plant electrical equipment.

• Responding to minor and major breakdown of power plant electrical equipment.

• Monitoring power plant operations to ensure compliance with safety regulations.

• Planning for equipment maintenance and ensuring availability of the needed spares for maintenance works.

• Documenting the routine checks done on electrical equipment in the power plants on a weekly and monthly basis Key Contributions & Results:

• Transferring data from form documents into MS Excel and MS Word for further analysis by the organization.

• Cross checking of data for accuracy and detection of misaligned information. Registered Graduate Engineer by the Engineers Board of Kenya (EBK) under membership number B26448 Grace Njiri

Facilities and Administration Assistant, Teleperformance Kenya Tel: +254*********; Email: **********@*****.***

John Kinyua

C.E.O, Mobilet Internet

Tel: +254 (0-705******; Email: **********@*****.*** George Wanyonyi

Principal Transport Officer, KenGen PLC

Tel: +254*********; Email: *********@*****.***

Technician Mobilet Internet April 2023 – July 2023 REFERENCES

Electrical Engineer Trainee KenGen January 2023 – April 2023 Data Entry Clerk FAO 19TH December 2019 – 27TH December 2019 MEMBERSHIPS

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