Customer Service Representative
Resume:
FOUAD MOHAMED
SKILLS
• Interpersonal Skills
• Interpersonal Communication
• Problem Analysis
• Solution Provision
• High Energy
• Decision Making
CERTIFICATIONS
Certificate Name
ACCOMPLISHMENTS
PERSONAL INFORMATION
Title: Mr.
HOBBIES AND INTERESTS
• Travelling
• Sport
• Reading
PROJECTS
Innovated and brought New Idea to
Dahabshiil Callcenter, 05/01/15, 05/01/16
Highly motivated professional seeking opportunities in a dynamic and fast-paced environment. Committed to continuously developing potential and achieving professionalism through ongoing progress. Striving to contribute to the success of an organization where individual efforts are acknowledged and performance is valued.
WORK HISTORY
October 2023 - Current
Customer Service Representative Southwest Airlines, Minneapolis, MN June 2022 - February 2023
Sales person NASIIB CONSTRUCTION COMPANY, Hargeisa, Somaliland
January 2020 - May 2022
Customer Service Department SOMPOWER ELECTRICITY, Hargeisa, Somaliland
May 2015 - May 2016
callcenter coordinator Dahabshiil Group, Hargeisa, Somaliland December 2011 - December 2012
Marketing and Public relations Coordinator Maple Leaf Marketing Co.Ltd, Bangkok, Thailand
December 2010 - November 2011
Tele-Marketing shift Coordinator CLBS Thailand, Bangkok, Thailand Effectively managed high-stress environments, maintaining professionalism while addressing conflicts.
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Handled customer issues with care, leading to enhanced loyalty and repeat transactions.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Addressed customer questions on various products, services, and organizational information.
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Company Overview: Construction company for houses and highrise building
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• Construction company for houses and highrise building Handle customer complain, and give them information and solve their complains
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• Contact: CEO ABDILLAHI BEERSHIYA 252-**-***-****
• Company Overview: remmitence worldwide and Banking sector Innovated the callcenter department, brought new ideas to the management
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• Remmitence worldwide and Banking sector
• Coordinating strategic development project at CLBS Thailand
• Coordinating proposal projects at CLBS Thailand
CONTACT
Minneapolis, MN 55044
********@*******.***
Bold Profile
November 2009 - October 2010
Student exchange and educational development project supervisor AIESEC INTERNATIONAL MALAYSIA
EDUCATION
November 2009
Bachelor of Political Science International Relations IIUM, Gombak, Selangor, Malaysia
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