Technical Support Warehouse Associate
Resume:
Dawn Schell
Venice, CA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Staffmark - Ontario, CA
November 2019 to Present
Picking, palletizing and loading as needed at Walmart fulfilment DC in Chino. Companion/Caregiver
IN HOME CARE - Long Beach, CA
2013 to 2017
Responsible for providing meals, companionship and support to two elderly women. Also provided help maintaining home with cleaning and general repairs as needed. Took care of day to day needs such as paying bills, errands and other issues as requested. TECH SUPPORT
INLAND - Empire, CA
2008 to 2011
Provide technical support for local clients responsible for virus removal, data recovery, system upgrades; troubleshoot software problems, internet connections & hardware replacement. Assisting clients with new hardware: iPod, mp3 players, scanners, digital cameras. NETWORK ENGINEER/Independent
SERVICE SOLUTIONS - Los Angeles, CA
March 2003 to September 2008
Contractor
Successfully provided technical support for home and small business clients supporting Internet connectivity, antivirus, data backups, network configuration, troubleshooting & repairing desktops, laptops and printers. Maintaining detailed documentation for all clients sites and provide training to clients on new hardware/software when requested. Provided installation of security cameras for local check cashing office.
LEAD NETWORK ADMINISTRATOR
MATRIX DIRECT - San Diego, CA
May 2001 to July 2002
Responsible for help desk team ensuring proper response on daily support issues for in house and remote users. Completely responsible for improving support procedures and documentation providing a more aggressive approach closing trouble tickets based on service level agreements (ALA'S). Successfully reducing calls exceeding SLA's from 38% to 16% within first few weeks. Responsible for researching, testing and provide comparison report of Helpdesk Mgmt. packages. ASSISTANT MANAGER
DOMINO'S PIZZA - Temecula, CA
August 1999 to April 2002
Part-time position managing shifts for 3 locations when needed, supervising 8 - 14 employees, handling, training new hires, resolving customer complaints, meeting food and labor goals, nightly inventory, end of day reports and dropping deposits. Data tech
Blue Cross - La Jolla, CA
November 1999 to April 2001
DATA TECH
Contracted as data tech providing onsite technical support for two locations at Well Point Behavioral Health (Blue Cross) for GTE Communications. Personally responsible for supporting 200 + users, specialty equipment for physically impaired clients and remote connections while meeting contracted SLA's. Define and implement effective technical support procedures including inventory tracking, trouble ticket archives and printer services. Completely responsible for LAN/WAN connectivity, daily business processes, nightly backups, Cisco router connectivity and quickly resolving field issues. Coordinating roll outs of new desktops and any additional support issues as requested by client. NETWORK ENGINEER
ENTEX INFORMATION SERVICES - La Jolla, CA
December 1997 to August 1999
Successfully received 6 promotions based on performance and growth. Technical member of technology refresh team on high profile project, writing SOW, created lockdown workstation image to meet clients request and provided Craning to in-house it Dept. Provided other high profile companies with onsite support based on contractual agreement H.P., jenny Craig Intl, Pixis Corp., Enterprise car rental.
Education
Some college
Skills
• TRAINING (8 years)
• MAC (5 years)
• NETWORK CONNECTIVITY (6 years)
• Customer Service Skills (10+ years)
• Order Puller
• Picker Packer
• Warehouse Associate
Contact this candidate