Customer Care Representative
Resume:
Shakenya Holloway
Jacksonville, FL *****
*.********@*****.***
Seeking to acquire a Customer Service position within an established company with career growth potential.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Citizens Property Insurance - Jacksonville, FL
July 2022 to Present
Assisted policyholders with questions and concerns regarding their homeowners insurance . Provided steps to submit policies and request for licensed insurance agents High volume claim calls
Customer Care Specialist
Freedom Mortgage - Jacksonville, FL
October 2021 to April 2022
Educated customers about their escrow accounts and balances . Accepted inbound calls in regards to mortgage payments and questions Proficiently answered any questions that customers had about their mortgage accounts Customer Service Representative
Solera - Jacksonville, FL
May 2021 to September 2021
Guided and educated customers through helpful steps for their homes /vehicles. Received inbound calls for various insurance companies . Submitted insurance claims for workers comp, liability, and auto policies . Collections Representative
Select Portfolio Servicing - Jacksonville, FL
August 2020 to February 2021
• Educated customers about balances and issues with detailed documentation of identified problems.
• Resolved client billing problems by collecting direct payments and setting up payment plans .
• Prevented returns to delinquency through strong follow-up strategies for different types of accounts. Cashier
Zaxby's - Jacksonville, FL
May 2018 to August 2019
Maintained high standards of customer service during high-volume, fast-paced operations.
• Operated the drive-through window and register quickly and efficiently.
• Communicated clearly and positively with coworkers and management. Education
High school diploma
Douglas Anderson High School of Arts - Jacksonville, FL August 2016 to May 2020
Skills
• Willingness to learn, Self-Motivated, and Dependable
• Reliable and Adaptable to change
• Organizational Skills
• Sales
• Escrow
• Workers' Compensation
• Customer service
• Cash register
Contact this candidate