Customer Service Support

Yamileth Narvaez

Durham, NC *****

Email: ************@*****.***

Phone: +1-919-***-****

Professional Summary

Motivated and adaptable professional with diverse experience in software engineering, lending, customer service, and telemarketing. Proficient in a variety of programming languages and technologies, with a strong understanding of lending processes, financial operations, and customer support. Bilingual in English and Spanish, with exceptional communication, problem-solving, and collaboration skills. Adept at handling high-pressure environments, managing multiple projects, and delivering results. Core Competencies

● Customer Relationship Management

● Loan Processing & Documentation

● Software Development

● Report Generation & Analysis

● Team Collaboration

● Multitasking & Time Management

● Financial Analysis & Credit Analysis

● HIPAA Compliance

● CRM Software (SAP, Salesforce)

● Bilingual: English & Spanish

Work Experience

Customer Account Representative

Med-El Corporation Durham, NC

Present

● Process and manage customer purchase orders (POs), ensuring compliance with pricing, quantities, and terms.

● Coordinate shipments, track order statuses, and ensure timely delivery.

● Provide ongoing communication with clients to resolve issues and keep them informed on order progress.

● Collaborate with sales, finance, and logistics teams to streamline processes and enhance customer satisfaction.

Loan Associate

NC Rural Center Raleigh, NC

June 2023 – May 2024

● Managed CRM database and maintained accurate referral partner information.

● Assisted loan officers in processing loan documentation and conducting due diligence.

● Generated monthly and quarterly reports for management, loan officers, and partners.

● Conducted thorough analysis of loan applications and ensured compliance with regulatory standards.

Software Engineer (Internship)

General Assembly North Carolina (Remote)

Feb 2023 – Sept 2023

● Developed software projects using HTML, CSS, JavaScript, Python, and other technologies.

● Collaborated with a team to design and implement user-friendly applications and software solutions.

● Gained hands-on experience with tools like Git, Visual Studio, and AWS. Patient Access Representative

WakeMed Raleigh, NC

May 2022 – May 2023

● Coordinated daily clinic operations, including patient check-ins, scheduling, charge posting, and cash management.

● Provided high-quality customer service by communicating with patients and handling inquiries.

● Conducted surveys and maintained accurate patient information for improved service delivery.

Call Center Representative

Sports Endeavors Inc. Hillsborough, NC

June 2014 – May 2021

● Assisted customers with product orders, status updates, returns, and account management via phone and email.

● Consistently exceeded performance metrics and contributed to the overall success of the customer service team.

Telemarketer

RTI International Raleigh, NC

May 2019

● Contacted patients to conduct surveys regarding their dialysis experience, ensuring data accuracy and client satisfaction.

Education

Bachelor’s Degree – East Carolina University

Associate’s Degree – Vance-Granville Community College High School Diploma – New Brunswick High School

Technical Skills

● Programming Languages: HTML, CSS, JavaScript, Python, C#, React

● Software & Tools: Visual Studio, AWS, Git, GitHub, Jira, MySQL, Microsoft Office Suite

● CRM & Database Management: SAP, Salesforce

● Loan Processing & Financial Analysis: Credit Analysis, Loan Closings, Regulatory Adherence

● Compliance & Reporting: HIPAA, Financial Reporting

● Customer Support: Phone Etiquette, Customer Retention, Client Relationship Management

Languages

● English: Native proficiency

● Spanish: Expert proficiency

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