Technical Support Cyber Intelligence
Resume:
ALANA RIVERS
Silver Spring, MD 20904
*************@*****.***
SUMMARY
● Over 6 years SIGINT experience
● Signals and Cyber intelligence professional supporting cyber intelligence and counterintelligence missions.
● Produced intelligence community reporting at lower classifications and interpreted intelligence for non-technical audience for wider distribution.
● Experience with HSDN and JWICS search engines and message traffic including Intelink, Coastline, Messiah, CPE, and IWS (Integrated Web Services)
● Familiar with computer search and seizure, imaging principles, networks and computer crime, and incident response in Windows and Linux environments
● Coordinator and manager of projects and teams
● Upgraded programming software on STE (Secure Terminal Equipment) phones to enable secure communications.
● Trained personnel and provided technical support related to the operation and maintenance of telecommunications systems and equipment.
● Skilled English Voice Transcription Operator
PROFESSIONAL EXPERIENCE
Preschool Teacher, One World Learning Center, 09/26/2022 to present. 40hrs/wk Educate and care for preschool age children, teaching them language, motor, and social skills. Teach children individually or in groups, depending on their needs and the subject matter, to ensure mastery at the education level. Develop lesson plans and curate curriculum that focuses on diverse areas of child development. Assist children in exploring their interests and developing skills through organized learning activities. Develop schedules and routines to ensure children have adequate physical activity and rest. Assess students for signs of emotional or developmental issues and discuss observations with parents. Keep records of children’s progress and interests to inform parents of their developments. Fiber Customer Support Analyst, Verizon Telecom, 09/16/2013 - 12/22/2014. 40hrs/wk Technical support technician providing real-time support to customers needing assistance with their phone, TV, and internet services. Assisted with service order changes, setting up personal LANs, and streamlining technical support to make for an easier and faster customer experience. Troubleshot and monitored network backbone to ensure all networking capabilities were available and not affecting customers’ services.
CNI, Cyber Threat Analyst, Department of Health and Human Services, 09/05/2011 - 09/05/2012. 40hrs/wk
Provided real-time cyber threat indications, warnings, and trends through analysis of technical intelligence reporting, identifying emerging trends. Assessed malicious or suspicious activities to complete risk assessment on potential threats. Analyzed classified reporting for Tactics, Techniques and Procedures (TTP), which enabled quick notification of malicious activity present on the network. All TTPs were documented in internal database, which was able to cross reference well known APTs, ensuring all malicious activity was accurately documented. Shared all findings during daily debrief sessions across Law Enforcement, Intelligence, and Computer Network Defense communities. Utilized Wireshark, FTK and EnCase on a daily basis.
National Technical Means, U.S. Army, Fort Meade, Maryland, 05/10/2010 - 12/20/2010. 48hrs/wk Coordinated with worldwide US intelligence assets to obtain and convey time-sensitive data, which was used to determine target intentions and to declare Defense Missile and Aerospace Center (DEFSMAC) periods of interests. These periods of interests resulted in changes to the collection posture of the worldwide SIGINT system.
Identified unique and highly perishable pre-launch indicators and enabled successful collection on numerous foreign missile events. Monitored worldwide developmental/experimental/operational missile/ space activity for the Intel Community. Evaluated, verified and dynamically fused all-source intelligence used to direct collection assets.
Provided decision makers with the relevance and impact of the data obtained with emphasis on data source and confidence. Performed multi-source data correlation and analysis. OPSCOMMS, U.S. Army, Fort Meade, Maryland, 02/08/2010 to 05/07/2010. 48hrs/wk Coordinated with U.S. intelligence assets and the intelligence assets of allied nations which ensured the effective and efficient satisfaction of multi-nation intelligence requirements. Utilized various methods of communications to include secure telephone, formal messaging systems, and various computer chat functions to provide and acquire time-sensitive technical intelligence data. Battalion Deployment Operations Non Commissioned Officer, U.S. Army, Fort Meade, Maryland, 11/10/2008 to 02/05/2010. 40hrs/wk
Coordinated off-site pre-deployment training for over 100 Soldiers, ensuring compliance with CENTCOM, AFRICOM, INSCOM, Brigade and Battalion Standard Operating Procedures. Developed deployment tracking system for the battalion, which was adopted as the Brigade standard; improved tracking of deployed Soldiers by 80%. Produced 98 sets of orders and amendments enabling 22 Soldiers to deploy in support of Battalion and U.S. Army intelligence requirements. Prepared and presented briefings for flag-level leadership on project status and milestones. Collection Management, U.S. Army, NSA/CSS Texas, 04/24/2007 to 04/02/2008. 40hrs/wk Conducted data search and database entries to facilitate the assessment of mission satisfaction for assigned targets as assigned by the Director of NSA/CSS. Collection Management, U. S. Army, Overseas Location, 10/11/2004 to 04/10/2007. 48hrs/wk Provided near real-time support to U.S. Forces by reporting on critical and time-sensitive international events. Support to combat search and rescue by providing voice transcriptions to over 20 real world missions and over 50 exercises. My voice transcription operator experience and capabilities ensured the safety of troops in Operation Enduring Freedom.
Collected, recorded, analyzed, and reported on foreign signals to provide timely intelligence to support NSA’s mission. Operated and maintained digital and analog telecommunications equipment and transmission media (i.e., radio frequency equipment, transmitters, digital baseband multiplex equipment, modulators/demodulators, and antenna control systems. Lead, trained and mentored fellow intelligence professionals ensuring continued mission efficiency and effectiveness. SPECIALIZED TRAINING
● Defense Cyber Investigations Training Academy (DCITA) o Introduction to Networking and Computer Hardware (INCH) o Introduction to Social Media
o Social Media research and Collection
o Large Scale Internet Exploitation
● Defense Information Systems Agency (DISA)
o Computer Network Defense
o Cyber Law 1 & 2
o Data Transfer Officer Certification
● Department of Defense (DoD) - ARMY
o Mathematics for SIGINT, NTM, and Modulation Basics o Fundamentals of Techelint
o Completed 640 hrs of Advanced Individual Training for Military Intelligence o Completed 80 hrs of Warrior Leaders Course
Education
● Bachelor’s in Business Administration
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