Customer Service Support
Resume:
Albert Edwards
*****************@*****.***
Brooklyn,NY
PROFESSIONAL SUMMARY
Dedicated and knowledgeable customer service professional with a year of experience in sales, customer support and seven years of working at a medical facility (threes years in Rehabilitation Aide and four years in Building Services). Familiar with conflict resolution and appointment scheduling. One year of remote peer mentor experience. Ability to work in a team or independently. Dedicated to providing high quality customer care in a personable and professional manner while maintaining an energetic personality.
EXPERIENCE
NYU LANGONE MEDICAL CENTER, New York, New York - Rehabilitation Aide
February 2016 - July 2019
● Monitors patient response to treatment
● Modifies the plan of care under the supervision of a Physical Therapist
● Interacts and collaborates with other members of the healthcare team to optimize patient outcomes and health care goals
● Provides clinical supervision to Rehabilitation Aides
● Thoroughly disinfect all surfaces after patient use
● Put orders out when important patient supplies are running low
● Create Discharge books for the doctors to keep personal information and document patient progress
NYU LANGONE MEDICAL CENTER, New York, New York - Building Services, House Keeping
March 2012 - April 2016
● Responsible for the maintenance of an approved level of cleanliness and sanitary conditions of the areas assigned within the Medical Center
● performing dusting, spot wall washing, damp wiping of environmental surfaces using bleach and/or hospital approved disinfectant cleaner
● sweeping and mopping floors, disinfecting bathrooms and restocking supplies
● emptying and re-lining trash containers; picking up and disinfecting with appropriate solution area soiled by blood, body fluids including
● feces on any surface
● polishing floors using burnishing machines
● disinfecting all beds from discharges and placing clean linen on beds neatly
JC PENNEY, New York, New York - Shoe Sales Associate March 2011 - March 2012
● Approach customers with a smile and positive attitude when assisting them
● Use of the cash register when closing out a sale
● Keeping the stock room in order to create easier work flow
● Had to be knowledgeable about the shoes we have in stock
● Prepare to order online from the register if we didn't have a specific shoe in stock
● Open up credit cards with the customers if they wanted to become a member
SESAME FLYERS, Brooklyn, New York - Junior Counselor July 2007 - August 2010 (Seasonal)
● Assisted the head counselor in overseeing summer camp program
● Keep an accurate headcount of the campers at all times
● Take public transportation with campers across the 5 boroughs for outdoor excursions
● Assisted the summer camp children with their activities that included: painting; gym activities
EDUCATION
KINGSBOROUGH COMMUNITY COLLEGE, Brooklyn, New York - September 2009 - March 2011
BOYS & GIRLS HIGH SCHOOL, Brooklyn, New York - HS Diploma 2005-2009
Skills
Adaptability, critical thinking, problem solving, strong collaborator, professionalism, strong work ethic, oral and written communication skills, leadership, computer proficiency, active listening skills, cash handling, data entry, remote collaboration tools, digital communication, time management, self-motivation skills, tech skills, account management, invoice review and approval,
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