Customer Service Quality Assurance

E L S A T YANES

**********@*****.*** C: 786-***-**** MIAMI, FL33177

RESUME

Summary

Extensive knowledge as Foreign Trade Specialist in Trading, Sales, Finance/Accounting and Marketing. Communicative and team-oriented with proficiency in office matters and windows programs. Excellent skills in problem solving, trouble-shooting and planning-implementing strategies to avoid expected and unexpected work related problems Developed magnificent and positive relationship with staff and Customers in high-volume, fast-paced environments in every company I have worked for . I am ready to offer over 27 years of experience to challenge any new task. Focused and diligent Commercial Director for over 27 years maintaining seamless business operations. Smoothly administer budgets and monitoring procedures to maximize efficiency and balance objectives with operational requirements. Skills

Export and Import specialist

Customer assistance

Quality assurance

Specializes in consumer goods markets

Customer service

Budgeting

Teamwork

Online Research

Contract negotiation expertise

Strategic planning

Export and Import specialist

Marketing and sales specialist

Cost management

Research

Trade Marketing

Experience

05/2012 - 03/2015

Rosedal Group S.A.

De C.V.

Mexico City, DF

Commercial Director

Implemented commercial strategies established by company objectives targeting growth opportunities.

Conducted market research and analysis to identify business opportunities, dramatically increasing expansion.

Adhered to strict budgets, controlling costs during all phases of production to meet financial and scheduling demands.

Remained composed, polished and highly effective at all times, even during moments of extreme stress, to achieve optimal results.

02/2010 - 05/2012

Cemozac Sa De CV

Zacatecas, Zacatecas

Commercial Sales Manager

Built and trained team of productive and motivated sales representatives.

Maintained relationships with company Executives and clients.

Visited and investigated local companies to determine and meet exact needs.

Monitored sales growth vs. budget expectations, implementing marketing strategies and business plans.

Analyzed market trends and reviewed objectives

Implemented packaged sale programs for various products to increase profits.

Maintained effective customer communications and built strong customer relationships.

Conducted market research and analysis to identify business opportunities, dramatically increasing expansion.

04/1996 - 05/2009

Comercial Carimex

Sa De CV

Mexico City, DF

Sales Export Manager

Used power of attorney privileges to sign documents on behalf of clients.

Facilitated communication between company, customers and overseas partners to maintain efficient operations.

Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.

Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.

Prepared, checked and filed documentation with commercial department.

Monitored shipments and obtained clearance from customs and other agencies. Education and Training

11/1986

Havana City

Bachelor of Science in Commercial And Economics

International Economic Relationships Institute ISRI 1992

Havana, And

Netherlands

Post Grades in Sales And Marketing Education, Inter. Custom Havana University, Foreign Trade Inst. And Holland Additional Information

Windows, Words, Excel, Outlook.

Technical Programs

Windows, Word, Excel, Outlook.

Contact this candidate