Account Manager Senior

Lavell F. Love Jr.

**** ***** ******, **** *******, IL 60411· E-mail: *******@*****.***· 615-***-****

PROFESSIONAL EXPERIENCE

SENIOR ACCOUNT MANAGER

Stericycle, Chicago, IL January 2020 – October 2024

Worked with owners and C-level Executive within the medical field to develop programs for waste streams and compliance needs.

Worked with but not limited to surgery centers, hospitals, and Veterinarians, urgent cares, dermatologist, skilled nursing facilities and primary care throughout the US.

Performed in-depth compliance reviews for customers to make sure they are fully compliant with OSHA and HIPAA regulations.

Educated customers on state and federal waste regulations.

Created and managed the largest pipeline on team 2 years straight.

Worked closely with internal departments to find the best solutions for customers (operations, pricing, contract, retention, etc.).

ACCOUNT MANAGER

Stericycle, Chicago, IL August 2017 – January 2020

Monthly goal average increased from 38% to 121% during Q1 and Q2 and was awarded MVP for the quarter.

Properly managed my book of business increasing sales by 347%, sites by 11% and obtain the 2nd lowest discount percentage amongst the team.

Successfully developed 65 long-term relationships within my portfolio of clients, key business executives and stakeholders.

Acquired 2 new customers weekly through prospecting in my assigned territory, outbound marketing/lead campaigns and referrals.

Researched customer’s needs and business history within the Salesforce platform to schedule and complete a successful business review.

SENIOR ACCOUNT EXECUTIVE

All About People, Chicago, IL May 2016 – September 2016

Created new business opportunities and increases sales revenues by identifying, qualifying and selling staffing solutions to new buyers from corporations across diverse industries and skill sets.

Developed and executed effective marketing sales campaigns to generate new business.

Contacted and visited customers to discuss staffing needs and present our firm's service offerings.

Prospected, generated and qualified leads through in-person and telephone cold calling.

Provided consultative recruiting solutions to corporations, quoting rates and assists in client follow-up and support with our recruiting team to meet our clients' staffing needs.

Developed and executed sales presentations to support and grow sales revenue.

Lavell F. Love Jr.

1803 218th Street, Sauk Village, IL 60411· E-mail: *******@*****.***· 615-***-****

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PROFESSIONAL EXPERIENCE

ACCOUNT EXECUTIVE

Zep Incorporate, Glendale Heights, IL April 2013 – April 2016

Increased sales by 15% in my region through the effective use of strategic selling.

Provided specialty chemical products to a wide variety of industrial, institutional, and retail customers.

Grew account base by 3% utilizing a solution-based sales process to establish and maintain customer relationships monthly within ninety days of acquiring position.

Generated $405,000 in new business through creative marketing techniques.

Key member of team implementing the Inside Sales function within the Zep Sales & Service Division to be used as the model for the entire company.

ACCOUNT EXECUTIVE

American HomePatient, Nashville, TN March 2010 - December 2012

Responsible for obtaining required Medicare documents, verifying medical coverage and collecting co-payments.

Successfully reviewed 75 to 100 patient files daily to educate and maintain existing patients.

Increased monthly revenue by 38% offering recommended sleep therapy products.

Partnered with HR during job fairs to recruit and screen potential applicants.

Contacted job applicants to inform them of the status of their applications.

Developed recruiting strategies to meet current staffing needs.

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

EDUCATION

University of Phoenix - Master of Business Administration

oMajor: Human Resources Management

Jackson State University - Bachelor of Business Administration

oMajor: Finance

TECHNICAL SKILLS

Experienced in Microsoft Suites (Word, Excel, PowerPoint, Access, and Project), Amnet, Kronos, PeopleSoft, Docusign, Rightfax, Five 9, CareCentrix Provider Portal, Mesta, Bancstar, Cognos, TaskTracker, ADP, Paycom, Taleo, SAP, Salesforce, Bullhorn.

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