Customer Service Computer Operator

JACOB FAVOUR JOHN

PROFESSIONAL SUMMARY

Hard-working computer operator with strong organizational

skills. Achieves company goals through exceptional planning and prioritization.

Dedicated in computer skill with 4 years of experience. Demonstrated history of meeting company goals and

promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

WORKING EXPERIENCE

Computer Operator Piki Hub Limited

Port Harcourt, Rivers State, Nigeria March, 2022 – current

Tutor trainees and student

Defined and documented disaster recovery plan and procedures.

Followed design and installation specifications to configure systems and equipment.

Maintained records of daily data communication

transactions, problems and remedial actions taken.

Coordinated with IT teams to troubleshoot and resolve network connectivity issues.

Operated computers and data processing equipment in line with established procedures.

Carried out day-to-day duties accurately and efficiently.

Kept appropriate stock levels to match expected demand.

Stayed current on processes and procedures to offer relevant assistance.

Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Delivered exceptional customer service by proactively listening to concerns and answering questions.

Delivered high-quality results within budget and timeframe targets.

Increased customer satisfaction by resolving issues.

Offered friendly, efficient customer service and handled challenging situations with ease.

Wrote reports outlining project progress and results. CONTACT INFORMATION

No. 10 Gobo Avenue,

Igboni Street, Abuloma, Port

Harcourt,

Rivers State.

Tel: 091********

Email:

*************@*****.***

SKILLS

• System monitoring

• Technical support

• Operating systems

• Leadership

• Team building

• Time Management

• Knowledge of Microsoft

offices

• Good Communication

skills

• Problem-solving

• Willingness to tackle

challenges

LANGUAGE

English – Fluent

Forecasted sales trends to plan team resourcing.

Worked flexibly on shift basis.

Performed continuous checks on data access types and file permissions.

Provided end-user training on basic computer operations and software applications.

Set up equipment for employee use and delivered

technical support to correct challenges.

EDUCATIONAL QUALIFICATION

O’Level Science, 2015 – 2021

Ubodung Community Secondary School – Akwa Ibom, Nigeria FSLC, 2010 – 2015

UPE Model Primary School 2, Abuloma, - Port Harcourt, Rivers State PROFESSIONAL QUALIFICATION

Data Processing and Graphics Design, 2021 – 2022

PIKI HUB LIMITED, Port Harcourt, Rivers State

INTEREST AND HOBBIES

Singing

Reading

Travelling

Music

Typing

Internet services

Research method skill

REFERENCE

Available upon request

Contact this candidate