Customer Service Representative

KRYSTIN OUSLEY

Detroit, MI *****

586-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Hardworking Advocate working diligently on behalf of Financial Education Services persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. SKILLS

Professionalism, Excellent Communication,

Adaptability, Administrative Functions,

And Great Customer Service

WORK HISTORY

08/2018 to 05/2022 Credit Advocate

Financial Education Services – Farmington Hills, MI Professionally respond to inbound communications from clients and agents in relations to credit.

Submit dispute documents to the appropriate personnel and inform customers of process.

Accurately educate customers on credit reports,any negative reflections, and how to make their credit positive.

06/2015 to 08/2018 Customer Service Representative Associated Community Services – Southfield, MI

Conducted cold calls to various charities, processed donor payments, and documented information.

Successfully hit a weekly quota y promoting company products and services to charities.

05/2012 to 05/2015 Direct Care Worker

Private Home Health Care – Bloomfield Township, MI Taking care of patients including assisting with showers, feeding, cleaning, logging daily activities, and checking Blood pressure and sugar. 08/2009 to 05/2012 Security Officer

Securitas Security Services USA – Grosse Pointe Woods, MI Secure parking structure

Direct traffic

Report any suspicious activities.

EDUCATION

High School Diploma

Ferndale High School - Ferndale, MI

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