Customer Service Program Assistant

Raizy Smith

216-***-**** *************@*****.***

Experience

Cleveland State University Elementary School Tutor 2023 - Present

● Providing one-on-one and small group instruction in reading and mathematics to students between kindergarten and sixth grade

● Utilizing prescribed teaching methods to fortify student understanding of content

● Enforcing all student safety protocols

● Finding or creating appropriate resources to aid in instruction Cleveland Chesed Center Program Assistant 2022 - 2023

● Using database to document services provided

● Connecting clients with appropriate services

● Organizing and maintaining inventory of stock

● Responding to client inquiries

● Managing volunteers

Wiggins Place Server 2021 - 2023

● Providing prompt and courteous service to residents

● Maintaining hygiene standards in all areas of workplace

● Developing rapport with residents

● Communicating with coworkers to divide responsibilities

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Education

Cleveland State University Class of 2027

Major: Urban Studies

GPA: 3.37

Skills & Abilities

● Customer service

● Working in fast-paced environments

● Time management

● Use of Microsoft Suite applications

● Written communication

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