Customer Service Relations

Elizabel Diaz

***** ********* **. ********, ** **595 619-***-**** ************@*****.***

Objective: To contribute and apply my outstanding work ethics in a professional setting by providing excellent customer relations while maintaining my leadership qualities and a team approach.

Summary of Qualifications

•Bi-lingual (English-Spanish)

•Over twenty years of providing excellent customer service to multi-cultural clients

•Team player, self-motivated, leader and detail-oriented

•Solid working knowledge of business machines and a fast pace office environment

•Computers skills: Microsoft Office (Word and MS Outlook); QuickBook

Work Experience

•Entered variety of data using various types of computer and customized software

•Performed multi-task assignments and maintained a good working balance under pressure

•Provided clerical assistance to area staff such as typing correspondence reports

•Developed and maintained filing and record keeping systems

•Scheduled appointments for various staff at satellite offices

•Maintained inventory of office equipment, supplies, and material

Reporting and Documentation

•Provided courteous and friendly customer service in handling complaints and concerns from the general public and other childcare agencies

•Screened new applicants, calculated income, reviewed documentation for eligibility and compliance with State and Federal regulations

•Inputted, complied with and distributed reports and legal documents

•Created and entered data using MS Outlook, Word and QuickBook

•Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services

Customer Service

•Maintained excellent customer relations with multi-cultural cliental

•Assisted Employment Representatives in trainings and job-placement weekly reporting

Employment History

Sales Representative Youngevity Chula Vista, CA 9/17-Present

Office Manager Rica Produce, LLC. San Diego, CA 9/09-9/17

Short Sale Processor CA Short Sales Mission Valley, CA 6/08-5/09

Loan Assistant Davies Realty Services Chula Vista, CA 11/05-11/07

Program Assistant Child Development Associates Chula Vista, CA 1/00-10/05

Clerical Assistant GW Job Placement Center Chula Vista, CA 6/99-12/99 Volunteer Superior Court House Chula Vista, CA 2004

Volunteer Scripps Memorial Hospital Chula Vista, CA 1998

Education

General Education South Western College 2006

Clerical Apprentice Training GW Industries 1999

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