Customer Service Fresh Foods

JAMES F. PHILLIPS

**** ******* ***** ****** Owings Mills, Maryland 21117* Contact Number 443-***-**** ****************@***.***

SUPERVISORY HIGHLIGHTS

Extensive background in Management, including experience in employee recruitment and retention, staff development, mediation, conflict resolution and records management.

Demonstrated success in negotiating win-win compromises, developing teambuilding initiatives, implementing policies and procedures and supervisory reports.

Interfacing with Higher Management and Vendors, for a high success rate for development of department and overall organizational initiatives. MANAGEMENT SKILLS

Mediation

Customer Service

Vendor Negotiation

Employee Relations

Project Management

Organization Policies and Procedures

Training & Development

Performance Management

Organizational Development

PROFESSIONAL EXPERIENCE

HARRIS TEETER— Owings Mills, MD

Neighborhood Grocery and Pharmacy Nationwide Retailer Assistant Fresh Foods Manager, February 2015 - Present Assist, manage and supervise up to 80 associates in the Fresh Foods Department. Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of the department. Demonstrates supervisory responsibilities in accordance with Harris Teeter's policies, procedures and standards. Main Responsibilities: performing the duties of baker/fryer, cake decorator, Fresh Foods clerks; and chef; interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems

Key Results:

On board qualified employees to produce great outcomes in the department

Implemented and demonstrated the STARS principles (Service, Teamwork, Action, Reputation and Success)

GIANT FOOD— Owings Mills, MD

Long Standing Grocery Retailer

Deli Supervisor, September 2006 to February 2015

Ensure effective and profitable operations of the department through sales maximization and employee growth. Ensures all customers receive polite, friendly service, implementing and maintaining an in-store selling culture that ensures profitable growth, scheduling of the department, ensuring compliance with company standards, ensuring departmental sanitation and compliance with all safe food handling practices, and executing weekly pricing audits. Effectively teach, train and develop staff, ensure employees understand all expectations for performance and hold them accountable to their achievement of productivity goals. Responsible for working closely with Store Manager and Assistant Store Managers to create a deli proactive environment and ensure the success of the store. Demonstrated a high level of integrity with department products, with department employees and customers. Ensure the prioritization JAMES F. PHILLIPS Phone: 443-***-**** Page 2

and delegation of daily responsibilities throughout the department Lead by example and constantly creates a warm and safe environment for all those who visit the department Key Results:

On board qualified employees to produce great outcomes in the department

Implemented and demonstrated the STARS principles (Service, Teamwork, Action, Reputation and Success)

NCIA— Baltimore, MD

Individual Care, Concern and Treatment for Intellectual Disabled Individuals House Manager, February 2002 to June 2003

Provided superb supervision, counseling and other residential services to individuals with developmental disabilities in a residential environment while following a specific treatment plan; administered medication; provided documentation of all activities and issues that occur during the shift. Key Results:

On board qualified employees to produce great outcomes in the department

Implemented and demonstrated the STARS principles (Service, Teamwork, Action, Reputation and Success)

VIP SECURITY— Baltimore, MD

Specialized Security Corporation that exclusively caters to the Film/Music industry personnel Security Professional, February 1999 to Present

Closely protect movie personnel on set of television show/ movies. Provides a sense of security and oversight when

EDUCATION

TOWSON UNIVERSITY – BALTIMORE, MD

Degree Intended: Bachelors of Science

Major : Marketing

OF NOTE

Professional Development:

Completed ongoing training in the areas of supervision

Completed training in the areas of related services for the disabled in Maryland which includes but not limited to Working with Autism Adults, Job Developing for Individuals who have been incarcerated and Job Development for Adults with Developmental Disabilities.

Passed MD SAFE examination (June 2003)/ Knowledge in FHA, Conventional and VA loans.

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