Help Desk Data Entry

TIMOTHY BOSTROM

West Roxbury, MA, 617-***-****,

Email: **************@*****.***,

LinkedIn: https://www.linkedin.com/in/timothy-bostrom-3017471ba/

*Help Desk * Information Technology * Data Entry * IT Software Developer * Cyber Threats and Solutions

Highly motivated, loyal, dependable, and hardworking professional with over 3 years of work experience seeking employment opportunities as a Help Desk, Information Technology, IT Data Entry, IT Software Developer, and Test Technician with a reputable organization.

SUMMARY OF PROFESSIONAL SKILLS

High performer and detailed orientated and product diagnoses

Management, customer service skills

Flexible schedule, work under pressure

Self-Motivator, and team player

PC hardware and software, troubleshooting

Fast learner, conflict resolution

Worked with a diverse population

Work in a team and independently

EDUCATION AND PROFESSIONAL DEVELOPMENT

HMEA’s Neurodiversity@Work, Boston, MA 04/25/2022-05/06/2022

Trained to develop Data Analysis focused on financial income, such as Unemployment.

Roxbury Community College, Cisco Certified CyberOps, Roxbury, MA 09/13/2021-07/15/2022

Associate Certification Program

9-month Program covering all fundamentals of Cybersecurity, including Networking, IP Services, IP Connectivity, Security and Information Systems, and Identifying Cyber Threats and Solutions

Bunker Hill Community College, Boston, MA 09/08/2013-05/27/2021

A.S. Computer Support Specialist Major

Massachusetts Rehabilitation Commission, Boston, MA 05/31/2019-07/09/2019

Computer I.T. and Help Desk Training Courses

Acquired skills in computer and basic help desk office skills.

PROFESSIONAL WORK EXPERIENCE

Roxbury Community College, Roxbury, MA 03/13/2023-04/19/2024

Help Desk Technician/User Services Technician, IT

Assisted in racking & stacking Cisco Merakis and switches. Answered telephone calls for students or staff who had issues or questions with their technology or needed their accounts for the school set up and reset passwords for everyone by using the Portal for the school and Active Directory. Assisted in networking and connections. Worked on audio/visual for any ongoing event. Assisted on setting up desktop monitors and printers for staff members who were new and others who needed an upgrade.

Savers, West Roxbury, MA 10/22/2022-03/11/2023

Community Donation Center Ambassador

Assisted in taking donations such as clothes, toys, books, and furniture and stacked all items in organized form. Weighed in items to be processed and sold in the store. Recycled unwanted items that were not acceptable to be sold in the store.

Bunker Hill Community College, Boston, MA 09/08/2015-03/13/2020

Work Study

Provide technical to students using the Moodle website. Answered telephone calls for students or staff with questions or difficulties. Proctor students who are taking tests for their online classes.

Boston Youth Fund, Boston, MA 07/11/2011-08/17/2012

Recycle Associate

Work in pairs or a whole group to help recycle. Recycled in City Hall, Boston Public Schools Office, and Tobin Community Center and conducted many inspections. Collected many recycling materials to a recycling/disposal site.

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