Office Administrator Customer Service

Khanyisile Kumalo

Female Age ** Driver's License: Code 10 Soweto, Gauteng, South Africa

Contact: 076-***-****

Email: ****************.**@*****.***

SUMMARY Proactive Office Administrator with 5+ years of experience managing office operations in a fast-paced, deadline-driven environment. Adept in providing administrative support to office staff to ensure best productivity and efficiency. Showing a proven ability to manage multiple priorities in a deadline-driven environment, while staying attuned to how I can be of service. Skilled at working effectively with different departments to coordinate information and resolve problems.

WORK

EXPERIENCE

Legal Receptionist/Accounts Administrator Grayston Chambers Pty Ltd August 2018 – March 2023 (4 years)

Duties: Switchboard operation • Reception • Providing basic bookkeeping services • Answer all calls and take details of the caller for staff messages • Correspondence management • Frontline/Customer Service • Provide callers with service information • Copier room supervision • RSVPs for functions • Sharing of court rolls/Case lines • Transfer callers to appropriate units / section to provide adequate responses • Maintaining a prominent level of customer satisfaction standard • Filing and keep records from JSA • Administrative support • Account Receivable/Payable, Advocates recruitment, Document editing and drafting, Advocate database management • Document management/filing • Member Directories/Database management • Member records (manual and electronic) • Meeting coordination • Ordering stationery and staff uniforms • Issuing payment receipts • Stock/stationery control • Event organizing • Debt Collection • Perform general administrative and reporting • Office support and administrative office assistance • Processing invoice and statements • Organize and maintain meetings in common areas

Administration Intern/Stock Controller COJ Metropolitan Municipality November 2017 – August 2018 (10 months)

Duties: Execute various administrative support duties for the effective and smooth running of the administrative processes as well as timeous messaging duties within the office • Opening of tenders and quotations to the public • receiving stationary from City of Johannesburg suppliers • Issuing of stationary to City of Johannesburg staff members

• Stock controlling • Record keeping • Data capturing • Correspondence • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Financial reporting • Processing invoices• Providing basic bookkeeping services • updating stock information the SAP system • Comparing items received against items ordered. EDUCATION Customer Service Consultant (Short Course) EduCourse Online Learning 2024 Subjects: Introduction to Customer Service, Communication Skills, Understanding Customer Needs, Product/Service Knowledge, Problem Solving and Decision Making, Technology and Tools, Handling Difficult Customers, Professionalism and Etiquette, Continuous Improvement, Regulatory Compliance and Ethics Virtual Assistance Certificate (Short Course) EduCourse Online Learning 2024 Subjects: Introduction to Virtual Assistance, Essential Administrative Skills, email management, data entry, scheduling, and task management, Communication Skills for Virtual Assistants, Technical Proficiency: Tools and platforms for virtual aid, Specialized Virtual Assistant Tasks, Social media management, content creation, and client onboarding.

Computer Literacy Training Certificate CompuTrain 2019 Subjects: Windows 10 Introduction • Microsoft Word 2010 • Microsoft Office 365 • Microsoft Excel

QuickBooks Accounting Certificate QuickBooks EasyBiz 2018 Subjects: creating invoices and statements • Connecting bank and credit card accounts • tracking sales • Financial Reporting • Capturing and organizing receipts • Inventory • multi- currency support • Managing cash flow • Income statements • Expenditure reports • Financial summary • Data Capturing

Office Administration Diploma Quest Computer Skills Center 2017 Subjects: Customer service • Call Centre • Mail & internet • Business English • Basic Pastel • Business Documentation • Microsoft Word • Microsoft Excel • PowerPoint

(Basics) • Windows & File Management • Data Capturing Call Center Training Certificate E N T Call Center (Pty) Ltd 2016 Subjects: Inbound and outbound tele sales • Communication skills • Field marketing • Telephone techniques • Principals of call center • Debt collection • Customer services Senior Certificate Malvern High School 2014

Subjects: English • Zulu • Mathematics Literacy • Tourism • Business Study • Life Orientation

SKILLS Communication • Problem Solving • Time Management • Adaptability • Interpersonal • Leadership • Teamwork • Bookkeeping • Data Entry • Customer Service • Diary Management • Microsoft Office • Problem Solving • Quickbooks • Vertial Assisting • Attention to detail • Database Management

REFRENCES Crystal Affat - *************@*****.*** - 061-***-**** - Manager at Grayston Advocate Toma - *****.****@******.**.** - 073-***-**** – Senior Advocate Nicolas Motloutse - **********@*****.***.** - 072-***-**** – Deputy Director COJ

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