Customer Service Regulatory Compliance

Kayeson Amerena

+1-781-***-**** Clarksville, Tennessee and 37043 *******.******@*****.***

Training & Leadership Logistics & Operations Coordination Safety & Regulatory Compliance

Experienced Lead Transportation Specialist and Instructor with 8 years of expertise in managing the global movement of personnel and cargo. Skilled in team leadership, critical thinking, and efficiency improvements, with a strong commitment to safety and regulatory compliance. Known for optimizing logistics, enhancing team productivity, and delivering exceptional results in high-stakes environments.

PROFESSIONAL HIGHLIGHTS

Led complex transportation logistics for the U.S. Army, ensuring compliance with international and federal standards across air, sea, rail, and highway.

Trained over 3,500 students at The Sabalauski Air Assault School in movement operations, sling load techniques, and physical conditioning.

Developed operational strategies that improved efficiency and reduced costs, focusing on safe and secure cargo transport.

EXPERIENCE

Texas Roadhouse Grill March 2024 - August 2024

Server, Myrtle Beach, South Carolina

Texas Roadhouse

Server, Clarksville, Tennessee

As a server at Texas Roadhouse, we are responsible for creating a warm and memorable dining experience for guests. This includes greeting and seating customers, taking accurate food and drink orders, and delivering meals with attention to detail and speed. I manage multiple tables, work closely with the kitchen staff to ensure timely and quality service, and handle any guest concerns with professionalism and a positive attitude. Being a Texas Roadhouse server means thriving in a fast-paced environment, mastering the art of upselling, and ensuring each guest leaves with a smile.

Customer Service Excellence / Developed strong customer service skills by providing a welcoming and friendly dining experience, ensuring guest satisfaction, and promptly addressing concerns or special requests.

Team Collaboration / Worked closely with other staff members, including servers, kitchen staff, and management, to create a seamless operation and maintain a positive team environment.

Sales and Upselling / Gained experience in sales techniques by upselling menu items, suggesting appetizers, drinks, and desserts, and increasing overall ticket sales to boost restaurant revenue.

Time Management and Multitasking / Honed multitasking skills by managing multiple tables, balancing customer needs, and prioritizing tasks effectively during peak hours to ensure timely service.

Attention to Detail / Focused on details such as accurate order-taking, table setting, and food presentation to meet the Texas Roadhouse quality standards and deliver a consistent dining experience.

Resource Solutions October 2022 – February 2024

Recruiter & Case Manager, Clarksville, Tennessee

Focused on creating an optimal candidate experience by mastering recruiting techniques. Participated in intake meetings, prescreening, and various scenario-based role plays to prepare for diverse recruitment challenges.

Scheduled and attended virtual meetings via Teams to streamline recruitment.

Observed and shadowed in intake meetings, enhancing candidate evaluation skills.

Conducted initial screening calls to assess candidate fit, skill level, and interest, enhancing the quality of candidates presented to hiring managers.

Built and fostered strong relationships with candidates, providing guidance throughout the hiring process and enhancing overall candidate satisfaction and retention.

Collaborated with hiring managers to understand job requirements and provide insights on market trends, helping refine search strategies and improve hiring outcomes.

Supported onboarding processes by coordinating documentation and ensuring compliance with company and legal standards, streamlining the candidate experience from offer acceptance to start date.

US Army July 2014 – October 2022

Transportation Specialist & Instructor

Led transportation logistics and ensured compliance with safety regulations across multiple shipment methods, including air, sea, rail, and highway. As an instructor at The Sabalauski Air Assault School, trained personnel in advanced operational techniques.

Coordinated transport solutions for mission requirements, achieving high safety and compliance rates.

Developed optimized routing strategies that adhered to transportation laws and improved delivery timelines.

Delivered training to over 3,500 students, specializing in movement operations and physical readiness.

Ensured secure handling of hazardous materials, minimizing risk in high-stakes missions.

EDUCATION

Trident University, Cypress, California

Associate Degree in Leadership and Professional Studies – February 2020-April 2022

Pursing Bachelors in Project Management

U.S. Army Transportation School, Ft. Leonard, MO

Transportation Practices Course & Common Faculty Development Instructor Course – October 2014 - September 2020

TECHNICAL SKILLS

[Microsoft Office Suite Hazardous Materials Handling Strategic Planning Emergency Logistics Scheduling Systems

PROFESSIONAL AND VOLUNTEER INVOLVEMENT

N Zone Sports, Field Manager, October 2022 – June 2023

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