Customer Service High School

Vandalia, MO ***** 573-***-**** ***************@*****.***

KAYLA SCHMIDT

Stratford Career Institute, Remote

Creative Writing Certificate, Creative Writing, Expected in 05/2025 Pike Lincoln Technical Center, Eolia, MO

Licensed Practical Nurse, Health-science, 06/2010

Van Far High School, Vandalia, MO

High School Diploma, 05/2009

EDUCATION

Driven professional with a robust background in healthcare and production management, notably at Mercy Clinic. Excelled in streamlining operations, enhancing patient care through meticulous attention to detail and effective multitasking. Skilled in production support and relationship building, consistently improving workflow and patient satisfaction. Demonstrated proficiency in safety management and verbal communication, contributing to a positive and efficient work environment.

PROFESSIONAL

SUMMARY

SKILLS ● Meeting deadlines ● Production Support

● Inventory Monitoring ● Production Workflow

● Verbal and written communication ● Production background

● Pre-Production Planning ● Production Scheduling

● Production understanding ● Telephone Etiquette

● Safety Management ● Set etiquette

● Shipment Coordination ● Order Expediting

● Attention to Detail ● Effective Multitasking

● Detail Oriented ● Relationship Building

Customer Service, Customer Service,

Customer service!

● ● Project Management

● Data Entry ● Workflow Optimization

● Production Management ● Writing and editing

● Creative Strategies ● Report Writing

WORK HISTORY PRODUCTION ASSISTANT 03/2018 to 03/2021 Feldmann's All-Star Printing LLC, Bowling Green, MO LPN 10/2010 to 05/2013

Mercy Clinic, Washington, MO

CNA 06/2007 to 05/2010

Tri County Care Center, Vandalia, MO

Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays

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Stayed alert, active, and ready to respond to any request at any time using variety of available resources.

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● Completed wide range of tasks in diverse items areas to support operations.

● Maintained a safe and clean work environment, contributing to overall team productivity. Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.

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Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.

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Implemented infection control measures, ensuring a clean and safe environment for patients and staff.

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Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.

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● Assisted patients with daily living activities, promoting independence and dignity.

● Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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● Enhanced patient satisfaction by providing compassionate and attentive care.

● Ensured prompt response to call lights, addressing patient needs in a timely manner.

● Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

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Provided emotional support for patients during challenging times, fostering a positive healing environment.

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