Application Support Engineer

Name: Chethan N Email: ***********@*****.***

Designation: Application support Engineer Contact Number: +91-991******* CAREER OBJECTIVE:

To pursue a challenging career as a professional in an organization, which provides excellent work opportunities, where my conceptual, analytical, and problem-solving skills can be effectively utilized and reach the pinnacle of success.

SUMMARY OF EXPERIENCE:

• 4.5 Years of experience in SAP MM with sufficient exposure in all phases of SAP Implementation & support activities

• Good understanding of business process in Material Management - Purchase & Inventory management

• Excellent capability to explore, learn & understand newer business domains & technology.

• Excellent Analytical, Logical & Communication skills. PROFILE HIGHLIGHTS:

• Worked in a range of projects that includes implementation and support projects with experience in following areas,

• Good knowledge and exposure on master data like Material Master, Vendor Master, Purchasing Info Record & Source List

• Testing of Master Data’s & Business Processes – Unit & Integration Testing

• Configuration of Purchase Requisition, Request for quotation, Purchase order, Outline Agreements

• Have configured Release Procedures for Internal & External Purchasing documents with classification in various projects.

• Good knowledge of Condition types, Access sequences, Calculation schema, Scheme groups and Schema determination for pricing in purchase orders

• Good understanding and knowledge of business processes like Consignment, Subcontracting, STO (Inter & Intra)

& service Procurement. Knowledge of Third Party.

• Inventory Management: Goods Receipt, Goods Issue, Movement Types, Transfer Postings and Physical Inventory

• Configuration set ups for Message determination on purchase order print outs, reminders & RFQ rejections

• Understanding the basic requirements of Business and proving the right solutions in SAP Standard and Z- Solutions on time.

• Maintain cordial relationship with onsite team/client & provide status updates in daily/weekly meetings. PROFESSIONAL EXPERIENCE:

Worked as SAP MM Consultant for Sphoorti Machine Tools Pvt Ltd from November 2018 to April 2023 Working as Application support engineer in Toyota Tsusho India Pvt Ltd from April 2023 to present. PROJECT DETAILS:

Client: Toyota Tsusho India Pvt Ltd.

3: Support Project

Duration: April 2023 - present

Designation: Application support Engineer

Responsibilities:

• Responsible for handling incidents and user requests in day-to-day operation.

• Recognize areas of automation and improvement by identifying logical connections.

• Tracking interface errors in SAP application and resolving errors.

• Providing training for new users on SAP applications to access.

• Managing, Troubleshooting, and implementing new changes in application.

• Providing in-house application access for users.

• Coordinating with application vendor for any issue.

• Closing all the incident and service request within service level agreement.

• Coordinating with Japan technical team for any SAP issue.

• Change management process was following for any configuration changes in application (SAP and In-house application).

• Preparing action plan for critical issues.

• Tracking and monitoring daily tickets until the ticket is closed.

• Implementation of I/F application from Beehive to Ramco.

• Giving training for the Users for transaction and supporting on Daily basis for the Ramco software.

• Bolton Invoice generation supports Users and Masters uploading, GSTIN registration to Bolton application.

• ITGC Audit communication and clearance with Audit members by communicating with Japan WEST team and monitoring the respective tickets.

Client: Sphoorti Machine Tools Pvt Ltd.

2: Support Project

Duration: April 2021 – April 2023

Designation: SAP Consultant

Responsibilities:

• Handling tickets on Materials Management–Analysis of a problem and proposing the solution to the users and fixing the tickets as per the SLA through ticketing tool “Assist Solution Desk.”

• Handling various tickets i.e., L1, L2 & L3

• Monitoring IDOC’S and Background job’s, to coordinate with PI/XI and MW team.

• Providing process training to the new hires

• Interaction with users through net meetings, calls & emails.

• Understanding of requirements, coordinating with technical consultants to get it developed and testing of new improvements.

• Preparing functional specifications for new requirements and executing the same with the help of technical team

• Provide unit tests, regression test and integration tests documents and get that validated form users for as business sign off.

• Provide KT sessions to the users of the enhancements developed post go live of enhancements.

• As a part of the team worked 24/7 support activities on rotational shifts for EUROPE & APAC regions

Responsibilities: Roll-Out Project

• Enterprise structure - new plant, Purchase groups & Storage location

• Unit testing, Regression testing and Integration testing on configurations for new plants

• Worked with consultants and cross-functional users to meet the objectives.

• Release procedure configuration & roles checking

• Interacted with the Master data team for master data updating and corrections.

• Provide user training.

• Supported the business team in successful run of all business processes.

• MM customization and master data upload (Data Migration 1: Implementation project

Duration: December 2019 – March 2021

Designation: SAP Consultant

Responsibilities:

• Analyzing Business Blueprint for the MM Module

• Configured Enterprise structure & Assignments of various organizational elements in Material Management area.

• Configured Material Master: Defining attributes for material types, Creation of number ranges, Assigning number ranges to Material Types

• Configured Vendor Master: Creation of Account Group, Number Ranges, Assigning Number ranges to Vendor Account Groups

• Maintaining the Source lists, Info Records, and knowledge of Quota Arrangement

• Configured Purchasing Documents: Creation of Document types, Number Ranges, Assigning Number Ranges to document types, Assigning the item categories to document types.

• Configured Release Strategy for purchase documents like Purchase Requisitions and Purchase Orders

• Configured Account Determination with the help of FI Consultant

• Configuration of Inventory Management Number ranges for material document of Goods Receipt and Goods Issue

• Run all business processes to check the configuration settings.

• Adopted stock transfer techniques to assist in plant-to-plant stock transfers and cross company stock transfers using Stock Transport Order.

• Involved in Vendor consignment process and Subcontracting process between INCAP and vendors.

• Assistance and developing user training manuals, planned the training sessions and provided user training for the end users.

PROFESSIONAL STRENGTHS:

• Excellent planning, interpersonal & Communication skills

• Strong Problem solving & Analytical skills.

• Demonstrated ability to make sound decisions.

• Coordination with all team and taking initiatives by self.

• Good Knowledge in Excel.

EDUCATIONAL QUALIFICATION:

• MTech in Machine design.

Declaration:

I hereby declare that the above information is true to the best of my knowledge. Date: 09/07/2024

Place: BANGALORE (CHETHAN N)

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