It Support Technician

Philip Hewitt

**** ******* **., *******, ** ***** 574-***-**** ******@*****.***

Education

MARCH 2016 ENS GROUP FT WAYNE, IN

· Completed a 40-hour training course for Microsoft System Center Configuration Manager APRIL 2009 SIGNAL LEARNING MISHAWAKA, IN

· Microsoft IT Support Professional Program. Received MCP and MCDST certifications. AUGUST 2004 CEDARVILLE UNIVERSITY CEDARVILLE, OH

· Course work in Athletic Training

AUGUST 2003 PIEDMONT BAPTIST COLLEGE WINSTON-SALEM, NC

· Course work in Missionary Aviation

IT Skills

• Active Directory management

• Windows server management

• SQL server management

• Deskside support

• Printer management and support

• A/V equipment support

• Hardware troubleshooting and repair

• Software troubleshooting and problem resolution

• Microsoft Windows installation and support

• Network infrastructure management and support

• Microsoft office/Office 365 management and support

• Network Infrastructure management and support

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Work Experience

OWNER ELKHART COMPUTER SYSTEMS OCTOBER 2020-PRESENT Operate all aspects of my small business. Taking calls from customers. Scheduling service calls. Providing onsite and remote service. Services include hardware and software support, small business and home networking, and infrastructure updates. Creating estimates and proposals for needed technology for customers. Invoicing and accepting payment for services. IT ADMINISTRATOR AGDIA APRIL 2017-PRESENT

Setup and maintain server environments. Configure group policies and Active Directory. Provide desk side support. Plan, purchase, prepare, and deploy new technologies. Manage Office 365 subscriptions. Manage hosted email environment. Build and manage Windows images using the FOG open source system. Install and support SQL Server environment. Support Agdia’s ERP system. Manage Hyper-V environment. Manage the DSX door access system. Manage door security panel users. Manage PBX phone system (3CX). Maintain printers building wide including laser, ink jet, and Zebra label printers. Collaborate with third party vendors as needed. All other tasks assigned by IT director. IT TECHNICIAN CONCORD COMMUNITY SCHOOLS NOV. 2015-APRIL 2017 Responsible for technical support of the four elementary buildings. Diagnosing and repairing many types of technology including PCs, Macs, iPads, printers, projectors, interactive whiteboards, networking equipment, and A/V systems. Responsible for maintaining and administering SCCM environment. TECHNOLOGY TECHNICIAN MIDDLEBURY COMMUNITY SCHOOLS AUG. 2010-NOV. 2015 Diagnose, resolve, and log problems with many types of technology. Technology including PCs, printers, projectors, networking equipment, and interactive whiteboards. Maintain inventory for district computer systems.

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