Customer Service Representative

Shadaisha Robinson

***************@*****.*** 954-***-**** bakersfield, CA

SUMMARY

Dedicated Customer Service Representative with 2 years of experience seeking to leverage proven customer support, POS handling, and problem-solving skills. Excelled at Walmart in consumer engagement and efficient transaction processing. Demonstrated leadership and training abilities as a Shift Leader at MOD Pizza, ensuring high-quality customer experiences.

WORK EXPERIENCE

Walmart Coral Springs, FL

Customer Service Representative Sep 2022 - Present

• Provide exemplary customer service by promptly and accurately processing transactions, maintaining a clean and organized work area.

• Assist customers with inquiries, offering guidance and support to ensure a satisfactory shopping experience.

• Facilitate a team-oriented environment through cross-functional collaboration with associates and managerial staff. Heron Heights Elementary Parkland, FL

Child Care Monitor Jan 2023 - Sep 2023

• Developed and executed daily lesson plans to enhance cognitive, linguistic, and social skills among children through interactive learning activities.

• Maintained a safe environment, vigilantly monitoring all areas to ensure child safety during educational and recreational periods.

• Facilitated age-specific educational activities, including reading sessions and language games, contributing to early literacy and language development.

• Supported children's daily needs by assisting with mealtime, hygiene practices, and establishing consistent routines to promote overall well-being.

MOD Pizza Parkland, FL

All Star/ Shift Leader Sep 2021 - Jun 2022

• Supervised team members, ensuring the completion of assigned duties and adherence to company policies and procedures.

• Managed inventory shipments and performed quality checks to maintain supply levels and operational efficiency.

• Maintained restaurant cleanliness standards and addressed customer order adjustments to uphold satisfaction levels.

EDUCATION

Boca Beauty Academy

General Educational Development, Cosmetology

Boca Raton, FL

Jul 2022

J. P. Taravella High School

High School Diploma

Coral Springs, FL

May 2021

CERTIFICATIONS

Online Health Care course, N/A

SKILLS

Customer Service • Multitasking • Cash Handling • Sales • Attentive to Detail • Time Management • Customer Relations • Child Care • Classroom Management • Teaching • Early Childhood Education

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