Project Manager Technical

CATHERINE KAROW

Global Technical Director of Product & Operations

**** ****** ****** *. ************, FL 32211 +1-352-***-****

Email: ******@*****.*** Linkedin theshield.blog

Professional Summary

Experienced technical project manager with over 20 years of leadership in managing remote and field teams across diverse industries. Skilled in overseeing distributed teams, optimizing workflows, and delivering high-quality results in high-pressure environments. Adept at managing performance, ensuring client satisfaction, and solving complex operational challenges. Extensive experience in team management, performance audits, and coaching for technical and creative teams.

Global Experience

●Lived and worked in Bolivia, Ecuador, and Norway, managing teams and delivering projects in diverse cultural contexts.

●Successfully adapted to different business environments and languages, leveraging cross-cultural communication skills.

Experience

Secure & Protech, Jacksonville, FL

VP of Product & Operations March 2023 – Present

●Lead operations and manage all client projects for a cloud-based cybersecurity company, specializing in cybersecurity solutions for small and medium sized businesses.

●Supervise contractors and a distributed team across multiple locations, ensuring timely project delivery and adherence to security standards.

●Oversee service performance metrics, conduct regular audits, and provide coaching to team members to maintain the highest service quality.

●Collaborate with all teams to ensure seamless communication between sales, logistics, and customer support.

NCCER, Alachua, FL

Operations and Project Manager July 2020 – February 2023

●Managed multiple large-scale projects involving 4-6 contracted companies(~16 contracted full-time employees), focusing on developing new features and products.

●Implemented workflow optimization strategies to improve project efficiency while ensuring adherence to deadlines and budget.

●Led performance audits, provided feedback, and coached contracted teams to maintain quality standards across deliverables.

●Worked cross-functionally with logistics, sales, and IT teams to troubleshoot technical issues and ensure client satisfaction.

Apple (via Hogarth Worldwide), Remote

Global Photography Operations Manager June 2018 – July 2020

●Directed a global team of 14 full-time employees responsible for digital imagery across the App Store and Apple.com during major releases, including iPhone 14 PR and Chinese New Year.

●Ensured the consistent delivery of high-quality content, meeting tight deadlines across international markets.

●Provided strategic guidance to the team on digital production workflows, tools, and creative processes to optimize efficiency and quality.

Infotech, Gainesville, FL

Distributed Team Manager January 2015 – June 2018

●Managed a remote team of 40+ developers, QA engineers, and IT specialists for software development and implementation projects.

●Conducted monthly performance reviews, managed team schedules, and ensured project deliverables were completed on time.

●Provided leadership and training on best practices for remote collaboration, process improvements, and technical troubleshooting.

University of Florida, Computing Help Desk

Help Desk Manager August 2009 – January 2015

●Managed a high-turnover help desk with over 65 employees, providing tech support to the university’s faculty and students.

●Developed and implemented staff training programs that reduced employee turnover and improved customer service response times.

●Ensured consistent quality of technical support services by managing escalations and monitoring team performance.

Key Skills

●Operations & Project Management

●Remote Team Leadership

●Performance & Quality Audits

●Workflow Optimization

●Technical Troubleshooting

●Cross-functional Collaboration

●Client Satisfaction & Service Delivery

●Matterport & 3D Scanning Techniques

●KPI Analysis & Interpretation

Education

Bachelor of Fine Arts, Converse College, Spartanburg, SC

Certificado de Dominio, Pontificia Universidad Católica Del Ecuador

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