Customer Service Representative

Gurneet Kaur Chahal

604-***-**** *******************@*****.*** I Surrey, BC, V3S 5A8

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success Considered hardworking, ethical and detail oriented.

SKILLS

• Order Processing • Customer Service •Account Management

• Customer Retention • Team Development • Decision Making

EXPERIENCE

Crew member at Wendy’s Cloverdale (August 2024- Present)

• Managed daily tasks consistently and sought out opportunities to go beyond requirements.

• Maintained good working relationships with co-workers and management.

• Reviewed incoming orders and assigned work to maintain a demanding schedule.

• Developed a greater understanding of customer needs.

• Followed established guidelines and procedures.

Customer Service Representative, Easy day. (June 2023-Nov 2023)

• Collaborated with colleagues and co-workers to deliver quality customer experience,

• Processed orders, prepared correspondence, and completed required documentation.

• Trained new Customer Service Representatives in company policies, procedures, and best practices

• Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.

Certification

Food Safe Certificate

Serving It Right

EDUCATION

Diploma in Hospitality Management

Vancouver Community College, Vancouver, BC ( April 2024- April 2026)

Availability – Available upon request.

Contact this candidate