Call Center Agent

Curriculum Vitae of Snenhlanhla Nokwazi Pitso

Contact Details:

Mobile Number: +27-71-836-****

Alternative: +27-79-865-****

E-mail: ************@*****.***

Personal Statement:

I am a young professional with 4 years of experience in the Market Research industry as a Transcriber at Blaque Cherie Concepts and as a Translator and Administrator at Snethelo Services. Throughout my career, I have demonstrated a strong commitment to my work by ensuring that I meet all deadlines on time and doing my tasks with great integrity and commendable work ethic. I strive for excellence in every project I undertake.

I thrive in fast-paced environments, where my ability to be flexible allows me to adapt quickly and deliver results under pressure.

I am dedicated to continuous learning and professional development, constantly seeking out new challenges to broaden my expertise. My collaborative nature enables me to work effectively within multidisciplinary teams, fostering a culture of innovation and creativity. As I embark on the next chapter of my career, I am eager to leverage my skills and experience to contribute to your organization. I am confident that my experience and the skills I have will make me a valuable asset to your team.

Thank you for considering my application.

Personal Details:

Name: Snenhlanhla Nokwazi Pitso

ID Number: 021**********

Gender: Female

Marital Status: Single

Nationality: South African

Home Language: English

Other Languages: IsiZulu, seSotho, isiXhosa

Criminal Offence: None

Address:

1034 Molemole Street

Naledi Extension 2

Soweto

1868

Kwa-Xuma

EDUCATION:

School Attended: Freedom Community College

Highest Grade Passed: Grade 12

Subjects: English HL

Isizulu FAL

History

Business Studies

Mathematical Literacy

Life Orientation

Economics

Tourism

WORK EXPERIENCE:

Company: Snethelo Services

Date: Dec 2019 to Dec 2021

Position: Translator/Administrator

Duties:

• Translate focus groups and audios from isiZulu, seSotho, and siXhosa to English

• Coordinate meetings and appointments

• Arranging travel and accommodation

• Maintaining internal databases

• Answer the phone

• Handling basic office tasks

• Bookkeeping

References: Ms Laura Kubheka- CEO of Snethelo Services Contact details: +27-81-727-****

************.**@*****.***

Company: Blaque Cherie Design Concepts

Date: December 2021 to 2023

Position: Transcriber

Duties: •Listening to audio recordings to ensure that the proceedings have been accurately transcribed(verbatim)

• Checking for grammatical and textual errors in transcripts.

• Editing work done by other Transcribers.

• Ensuring that the transcripts are formatted according to the client’s specifications.

• Calling clients to verify information that may seem unclear on the data collected and transcribed.

Reference: Ms Lindy Ndaba- CEO of Blaque Cherie Design Concepts Contact(s): +27-73-076-****

**********@*****.***

Company: Merchants

Date: May 2024 to Oct 2024

Position: Call Center Agent (inbound)

Duties: *Customer Assistance- provided support for international clients by addressing inquiries, resolving complaints, and troubleshooting issues in a timely, effective manner.

*Product and Service Knowledge: Maintained up-to-date knowledge of the company’s products, services, and policies to provide accurate information to clients.

*Problem Solving

*Handling High Call Volumes

*Documentation: Accurately documented client interactions, complaints, and resolutions using company software, ensuring records were complete and up-to-date.

*Team Collaboration: Worked closely with team members and management to address client concerns and optimize call center performance.

*Knowlege of Saleforces, Slack and Sigma

Reference: Mr Hanyani Chauke (Team Leader)

Contact (s): 011-***-****

SKILLS:

• Great Communication Skills: Clear and concise communicator/ participated in the debating team at school;

• Teamwork: I can work in groups which helps me build strong relationships with my colleagues and clients

• Problem Solving: I can identify problems successfully, find the rot cause behind them and come up with creative innovative solutions.

• Computer Literacy: I have the ability to use computers and any related technology efficiently with skills ranging from elementary use to advanced problem solving

• Strong Work Ethic: I perform my job to the best of my abilities. Executing tasks with honesty, punctuality, responsibility, and reliability.

• Active Listening

• Multi-tasking

• Typing skills

• Editing skills

• Research skills

• Attention to detail

• Proofreading

• Translation

• Admin skills

OTHER PERSONAL ATRIBUTES

• Creative thinking/ Creativity

• Flexibility

• Willingness to learn

• Emotional Intelligence in the workplace (and always striving to better it)

• Diligent

• Confidence in my work

• Can work independently

• Leadership skills

• Marketing

Thank you for your time and consideration. Looking forward to hearing from you soon!

Contact this candidate