Customer Service Representative

JACQUELINE SCHIEBEL- AGUILAR

***** *********** **** #*** ******, Texas 75248 214-***-****

****************@*****.***

PROFESSIONAL EXPERIENCE

CENTENE CORPORATION - SUPERIOR HEALTH PLAN

****-****

Program Coordinator I

Outreach members to provide information and enroll them into the Healthy Solution for Life Program as another Benefit from Superior, specialized in Asthma, Diabetes, COPD and Lifestyle Management Program.

Educate and inform Members for the Foster Care Program also, about their benefits and provide any other assistance.

Document in the system all member’s issues and resolutions, using the proper tools and reference materials to assist and resolve any member inquiries.

cCENTEN CORPORATION -LOUISIANA HEALTHCARE CONNECTIONS

2012 – 2014

Member Service Representative I (Bilingual)

Receive and respond to member/customer inquiries via telephone, assisting them with plan benefits in a timely professional manner within timeframes and policies.

Utilize my bilingual skills to assist the Hispanic population and /or members with their inquiries. Assisting different departments within the company in translating materials from English to Spanish, even recording messages on the phone for new services.

*CATHOLIC CHARITIES AGENCY OF THE DIOCESE OF BATON ROUGE

2008-2011

CASE MANAGER and OUTREACH SPECIALIST

Working in the Migration & Refugee Department assisting clients from different countries to get all the benefits the States offers for them, such as Medicaid, Food Stamps, and Social Security.

Help them with all their inquiries as well as educate them to resolve all their needs for them and their families; like school registration, driver license, housing, job search and others needs also worked as a Canvasser for LACHIP Program of Medicaid.

*ASCENSION PARISH SCHOOL BOARD

2006-2008

ESL PARAPROFESSIONAL

Working one on one with Hispanic or foreign students in their classrooms to improve their language skills.

Testing Student for their qualifications in the ESL PROGRAM

Providing full support to teachers and students in the LEAP TESTING.

Translate at the Parent –Teacher conference meeting.

*MIRACLE ENTERPRISE

1994-2005

GENERAL MANAGER

Responsible for the business and marketing plan of the company.

Searching for new clients.

Responsible for Imports and Exports activities.

Performed direct marketing and sales.

EDUCATION

1982-1985

SOUTHEASTERN LOUISIANA UNIVERSITY

Three years of College in Business Administration

Medicaid Certification.

Passed Praxis I test for ESL Paraprofessional.

SKILLS

Fluent in Spanish and English

Microsoft: Word, Outlook, Excel

ASSOCIATION AND MEMBERSHIPS

Member of Mothers Club at Catholic High

Member of the Hispanic Apostolate Special & Festival Events.

Member of CRHP Catholic Renovation of Faith Program of Texas.

REFERENCES

*MARGARITA SHINE

Texas Department of Licensing and Regulation-Systems Analyst

Cell # 512-***-****

***********@*****.***

*CECILIA BADOS

School Administrator of Garland Independent School District

Cell # 214-***-****

*******@**********.***

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