Human Resources Employee Relations
Resume:
CT
Crystall Townsley
Professional Summary
Dynamic and strategic HR leader with over 20 years of experience in developing and implementing HR policies, fostering positive employee relations, and driving organizational success. Proven Human Resources Executive adept at addressing company challenges with innovative and creative solutions. Highly knowledgeable in evolving industry and employment market trends. Expertise includes benefits administration, compensation structuring, payroll management, legal compliance, and employee development.
Work History
TT6 Holdings-Motion Frames (Start-Up) - Director of Human Resources Northbrook, IL
05/2013 - 05/2023
National Express Transit Corporation (Temp) - HRIS Specialist Naperville
03/2013 - 05/2013
Strategic HR Leadership: Developed and executed HR strategies, increasing employee retention by 30%.
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Talent Management: Led recruitment, reducing time-to-hire by 25% and turnover by 20%.
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Employee Relations: Mediated disputes and managed performance, improving productivity by 15%.
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Policy Compliance: Ensured 100% compliance with labor laws through effective policy development.
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Training and Development: Created development programs, increasing employee skills by 40%.
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Compensation and Benefits: Designed competitive packages with a 95% satisfaction rate.
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HR Analytics: Utilized metrics to improve HR performance and informed decision-making.
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Culture and Engagement: Boosted engagement scores by 20% through inclusive culture initiatives.
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HR Technology: Streamlined processes with HRIS, enhancing efficiency by 30%.
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****************@*****.***
Lake Bluff, IL 60044
Websites, Portfolios, Profiles
● www.linkedin.com/in/crystalltownsley
Skills
● Leadership and Management
● Human Resources Expertise
● Legal and Compliance
Knowledge of Employment Law (EEOC,
FLSA, ADA, FMLA, etc.)
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● Communication and Interpersonal
Analytical and technical (including Payroll-
ADP)
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● Leadership, Ethics and Integrity
Education
05/2024
Northeastern Illinois University
Chicago, IL
Nestlé USA (Temp-Contract) - Human Resources Assistant DeKalb
12/2012 - 02/2013
Parade Packaging/Fortune Plastics - Human Resources Manager Mundelein
03/2002 - 04/2012
Managed HRIS data integrity and reporting. Designed QA parameters for HR data, reports, and metrics. Analyzed large data sets to identify patterns impacting productivity.
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Effectively managed personnel files, ensuring confidentiality and organization. Handled paperwork, mail sorting, and office upkeep. Assisted HR Manager in strategic planning for organizational development.
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HR Strategy and Leadership: Developed and implemented HR strategies across office, manufacturing, and shipping departments, driving organizational growth.
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Recruitment and Talent Management: Streamlined hiring processes, reducing time-to-fill by 30% and improving employee retention by 25%.
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Employee Relations: Managed employee relations, achieving a 95% satisfaction rate in workplace surveys.
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Performance Management: Established performance evaluation systems, enhancing productivity by 20%.
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Policy and Compliance: Ensured 100% compliance with labor regulations through effective policy development and regular audits.
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Training and Development: Created and delivered training programs, increasing workforce skills and capabilities by 35%.
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Compensation and Benefits: Developed competitive compensation packages, leading to a 90% employee satisfaction rate.
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HR Analytics: Leveraged data analytics to improve HR processes and decision-making, resulting in a 15% increase in efficiency.
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Employee Engagement: Fostered a positive work culture, increasing employee engagement scores by 25%.
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HR Systems and Technology: Implemented HRIS to streamline operations, enhancing data accuracy and efficiency by 30%.
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Bachelor of Arts: Human Resources
Development
12/2020
College of Lake County
Grayslake, IL
Associate of Arts: Business Administration
And Management
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