Quality Control Information Systems

Professional Summary

Quality Control and Safety Officer/Technician. Director of Information Systems, functioning as CIO, CCO, and CMO. Experience with implementing and managing all aspects of technology analysis, recommendation, and assimilation into existing and new business processes. Managing development and business processes. Management and Senior Management at all levels from team to enterprise. Formal Project Manager as well as administrative or technical lead. Have designed, implemented, and managed manual as well as technology- based processes, and reprocess iteratively for business and process optimization. Developed and refined leadership and mentoring skills as both internal Manager/Director and as contractor positioned with client companies.

Experience

Information Systems

Erie Group of Companies, Sandusky, OH, 2018

Systems Analyst. Network and system administrator, responsible for maintaining day- to-day operation and support of all technology, communications, and in-house consulting. Quality control for Erie Materials, Erie Blacktop, and Pegasus Vans and Trailers operations. Photographer and videographer. Drone (UAV) operations for photo, video, and site/job progress monitoring.

Level 3 Asphalt Mix Design and Quality Control Technician, Level 3 Aggregate Quality Control Technician, Field Quality Control Supervisor with State of Ohio Department of Transportation. ODOT Proficient for fine and coarse aggregate specific gravity. Field density and quality control. Lab Manager. Radiation Safety Officer. Ohio DOT Quality Control Representative. Ohio EPA electronic Discharge Monitoring Reporting

(eDMR). Drone pilot, FAA registered. Photographer. Board President, CEO

Sylvania TaeKwon-Do Association, Sylvania, OH 2017-2020 The Sylvania TaeKwon-Do Association is a philanthropic charitable organization registered as a 501(c)(3) and dedicated to assisting financially qualifying individuals with their study of and participation in the art or TaeKwon-Do. It is listed with GuideStar.

Field Engineer

Barrister Global Network Services, Hammond, LA, 2017–2017 Providing diagnostics and repair for equipment covered under on-site service contracts, primarily Hewlett Packard LaserJet printers and Hewlett Packard Enterprise servers. Work with Barrister and HP technical support staff to identify problem components, establish a desired course of action, and to repair/replace as required.

Mitchell Gorsha

Professional Resume

5303 S Main Street

Sylvania, Ohio

m : 419-***-****

*****@******.***

Director, Information Systems

Economic Opportunity Planning Association of Greater Toledo, Inc., Toledo, OH, 2005–2016

The Economic Opportunity Planning Association of Greater Toledo underwent a name change and restructuring.

Reporting to the Chief Executive Officer of the Agency as well as informing the Board of Directors. Functioning as CIO, CCO, and CMO managing a staff of seven supporting all technology, communications, document storage, and records retention/ management. Establish technology plan and vision for the Agency in order to serve internal and external stakeholders and constituencies. Responsible for all social media platforms and activity as CCO, including Facebook, Twitter, LinkedIn; webmaster for multiple Agency web sites, using Adobe Creative Suite Master Collection.

Working with the CEO and Board Committees, formulate various strategies for accomplishing the mission objectives of the Agency. Review and rewrite policies as needed in order to foster the implementation of approved strategies, present to and obtain Board approval for formal acceptance of strategies and policies. As CCO and CMO also performing as Social Media Director. Create, post, and monitor FaceBook, Twitter, LinkedIn. Agency web page and site create and maintenance. Web page keyword optimization for SEO. Worked directly with Human Resources and the CEO to develop, write, and disseminate Agency personnel policy and Union contracts. Create, distribute, and maintain Agency forms. Create and enforce Agency House Style Guide. Training and education of Information Systems staff for all desktop applications, and for network operations and administrations, including Extreme Networks Black Diamond core switching (multiple layer), ShoreTel VoIP, Barracuda email security appliances, Windows/Linux/NetWare server management, virtualization of servers

(VMware), and cloud implementation (Google Apps).

Project initiation and management for all significant install, upgrade, or modifications to systems.

Design and implementation of classroom communications, networking, and services, including VLAN, guest network, private and public wireless (n/ac), and WLAN controller.

Responsible for all technology and communications, and vendor relations pertaining to these areas including purchasing and contract maintenance. Responsible for technology plan for Information Systems as well as technology and communications aspects of Agency Strategic Plan.

Responsible for coordinating all matters pertaining to facilities, including warehouse storage, records management and storage, inventory control, potential relocation, and real estate search.

Responsible for the design, production, and distribution of all Agency marketing materials, forms, and standard(s) documents.

Develop in-house applications using FileMaker Pro, all forms and templates using Microsoft Excel, Microsoft Word, and Adobe Acrobat. Responsible for developing and adhering to Agency Technology Plan, records management/storage/retention policies, and database development and security. Chair or Co-chair for Agency Marketing, Newsletter, Annual Report, Technology, Relocation, and Policy committees.

Assistant Director, Information Systems

Midwest Products Finishing, Ottawa Lake, MI, 2004–2005 Reporting to the President of the company as well as the Director of Information Systems, responsible for daily departmental operations. Primary contact for requests of Information Systems services. Manage network and systems improvements while maintaining four 9's systems availability. Installation and configuration of Cisco Catalyst switching environment for interconnect of multiple servers for applications and database access. Review existing and develop new system and communications security procedures.

Determine possible changes or improvements to facilities for conservation, economic efficiency, using Distributed Generation and Combined Heat and Power systems. Specify and oversee installation of 12KVa UPS with ERT and required transfer switch for server room power conditioning and assurance.

Chief Technical Engineer

TotaLink, Toledo, OH, 2003–2004

Project Manager for network and systems implementation, internal communications systems and customer premise systems.

Data and telecom systems analysis utilizing best-of-breed heterogeneous network platforms.

Security Analyst for data and access security systems and procedures, including logical and physical access control procedures and mechanisms. Connection of DSL circuits, TNI and CPE required equipment, and diagnostics of circuits with emphasis on DSLAM activation. Detection of load coils and PSTN taps, and their associated impact on DSL communications. Small formal and often large ad-hoc team or workgroup manager, reporting to Chief Operations Officer, and coordinating business interactions with clients and marketing. Senior Systems Engineer

SFT -CompuWorx, Toledo, OH, 1996–2003

Project Manager for internal and for client network and systems implementation. Manage dynamic teams and lead client communications in order to assure successful project completion.

Pre-sales support and systems engineering, responsible for the design and implementation of heterogeneous network systems for various combinations of LAN / MAN / WAN, used for combined data and broadband telecommunications systems. Design and path study of wireless communications, including consideration for Fresnel effects and degradation/loss of signal due to terrain (Lat/Lon geo cross- sectional considerations), buildings, additional potential obstructions. Specify tower and antenna mounting considerations. Installation. Design and engineering of fiber optic public access networks with equipment shelters and fiber meets (leased floor and rack) for carrier access, communications, and sales of carrier service to customers.

Support (post-sales or otherwise) of customer networks, servers, applications, and communications, including all typical network topologies (Ethernet, Token Ring, ATM, T1-Fan, T3, En, x-PON, SONET (up to OC-192), commercial wireless (P2P, P2MP) including microwave, others).

Support of customer communications systems utilizing BRI/PRI for separate or combined data and voice.

General support for customers utilizing carrier-grade switching and communications systems from Cisco and Extreme Networks, primarily for local and county governments.

Project development and manager for long haul and local fiber optic systems used for private operators and for commercial Multiple Systems Operators. Design network and manage relations with carrier for telecommunications systems, including commercial and education systems. Considerations given to Internet2 as well as Third Frontier Network.

Lead Systems Engineer

Inacom Information Systems, Troy, MI, 1994–1996

Project manager for client network and systems implementation. Manage teams and lead client communications in order to assure successful project completion. Responsible for Systems Analysis of client needs and requests, development of system specifications and deliverables to satisfy client requirements. Pre-sales support and systems engineering, responsible for the design and implementation of heterogeneous network systems for various combinations of LAN / WAN, including standard client/server as well as mini/mainframe systems (SNA/ SDLC) access (terminal emulation, gateway access, X.25, P2P). Post-sales support of same.

Responsible for support of various client systems ranging from stand-alone and small network to WAN with host systems on an as-needed basis. Systems Analyst

M.I.S. Guidance, Sylvania, OH, 1992–1994

Project manager for client network and systems implementation. Manage teams and lead client communications in order to assure successful project completion. Responsible for Systems Analysis of client needs and requests, development of system specifications and deliverables to satisfy client requirements. Responsible for support of client systems on an as-needed basis. Systems Analyst

Midwest Business Systems, Perrysburg, OH, 1990–1992 Project manager for client network and systems implementation. Manage teams and lead client communications in order to assure successful project completion. Responsible for Systems Analysis of client needs and requests, development of system specifications and deliverables to satisfy client requirements. Pre-sales support and systems engineering, responsible for the design and implementation of heterogeneous network systems for various combinations of LAN / MAN / WAN, used for combined data and broadband telecommunications systems. Support (post-sales or otherwise) of customer networks, servers, applications, and communications, including all typical network topologies (Ethernet, Token Ring, ATM, T1, others).

Responsible for support of client systems on an as-needed basis. Education

National Institute of Technology, Toledo, Oh Business Programming and Systems Analysis

University of Toledo, Toledo, Oh Civil/Chemical Engineering; Computer Science; Logic

University of Toledo, Toledo, Oh DACUM -Designing A Curriculum - Professional Engineer in Information Technology

Project Activities

Pathway/EOPA Toledo, Ohio

Replacement of Centrex PBX with IP telephony system. Establish fiber optic wide area network utilizing services of local multiple system operator. Develop record destruction policies and procedures. Consolidation and virtualization of servers, desktop computers. Develop in-house applications using FileMaker Pro, all forms and templates using Microsoft Excel, Microsoft Word, and Adobe Acrobat.

Bozell Worldwide Southfield, MI

Design, implement, and operate inter-continental wide area network, multiple client platforms, connections to service telecommunication and Internet service providers. Email system design and rollout to over 3000 users. Butler County Butler County, Ohio

Design and champion county fiber optic network for delivery of carrier and private services, architected for future public access. Design fiber meets for carrier connections.

GlassCity Internet Toledo, OH

Design and implementation of wireless ISP (WISP) networks. City of Sturgis Michigan

Design and implementation assistance of citywide area network, servers, services. City of Sandusky Ohio

Design and implementation of citywide are network, servers, services, ISDN connections with remote access and RADIUS authentication. Lenawee Intermediate School District Adrian, Michigan Network operation and maintenance, review of intended network development and growth.

University of Toledo Toledo, Ohio

Designing a Curriculum, group consultation to establish new Professional Engineering degree program in the field of Information Technology. Professional Development

National Community Action Foundation, life member

Society for Information Management, member-at-large Toledo VMWare Users Group, member

Central Ohio Business Recovery Association, Steering Committee Central Ohio Business Recovery Association, member 3Com Corporation - 3Wizard Support Representative

AT&T - Project Management

AT&T - ISDN and Video Conferencing

Bay Networks - System 3000 and Optivity Network Management Hayes Micro Computer Products - V Series Technical Forum IBM Advanced Products - Advanced Connectivity

IBM Advanced Products - Business Fundamentals Overview and Installation Planning IBM Advanced Products - Local Area Network Support IBM Advanced Products - Planning for the OS/2 Extended Environment Microsoft - System Management Server

Microsoft - Windows NT Server

Microsoft - Deploying Windows Server 2000

Microsoft - Deploying Windows Server 2003

National Institute for the Certification of Engineering Technicians, Graduate NW Ohio Chapter of the Association for Computing Machinery, (frmr) Member Northwest Ohio NetWare Users Group - President and founder Novell Incorporated - Certified NetWare Engineer

Novell International - Gold Level Technical Support Representative Thomas Conrad Corporation - Certified Installation and Technical Support TLB Incorporated - Networking with Solomon III

Toledo PC Users Group, Board and Sustaining Member United States International TaeKwon Do Federation - Black Belt, Fifth Dan Sylvania TaeKwon-Do Association (501(c)(3)) - Board President (now member) Troxler Nuclear Gauge Safety Training and Certification Ohio Department of Transportation - Level III Aggregate Technician Ohio Department of Transportation - Level III Asphalt Technician Ohio Department of Transportation - Field Quality Control Supervisor for paving Ohio Department of Health, Radiation Safety - Licensee Radiation Safety Officer International TaeKwon-Do Federation - International Instructor International TaeKwon-Do Federation - International Umpire

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